Shaneka Zamora
DoorDash
Fort Worth,TX
19
years of professional experience
Dynamic customer service professional with a proven track record at DoorDash, excelling in cash handling and fostering customer loyalty. Recognized for implementing strategies that reduced checkout wait times, enhancing overall shopping experiences. Known for reliability and strong communication skills, consistently delivering exceptional service and building lasting relationships with customers.
Work History
Driver
6 Years 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balances during shifts to ensure financial integrity.
- Collaborated with team members to restock merchandise and maintain store organization.
- Implemented strategies to reduce checkout wait times, improving customer flow.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Monitored inventory levels at registers, alerting management of shortages or discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Associate
1 Year 3 Months- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Maintained knowledge of store promotions and sales to effectively communicate with customers.
Merchandiser
5 Months- Coordinated product displays to enhance visibility and drive sales.
- Monitored inventory levels and restocked shelves to maintain optimal product availability.
- Implemented planograms to ensure compliance with visual merchandising standards.
- Assisted in conducting market research to identify consumer trends and preferences.
Cashier
3 Years 11 Months- Processed customer purchases quickly through point-of-sale systems.
- Supported shoppers with product questions and improved store experience.
- Kept cash drawer totals accurate throughout shifts to protect financial records.
- Worked with team members to restock merchandise and keep store neat.
- Used checkout techniques to cut wait times and improve customer flow.
- Trained new cashiers on procedures and daily register tasks.
- Tracked inventory at registers and notified management about shortages or errors.
- Welcomed customers at store entrance and responded quickly to needs.
- Greeted shoppers and helped identify products or services needed.
- Covered flexible schedules and extra shifts to support business needs.
- Handled cash, check, and credit card payments with strong accuracy.
- Built customer rapport to support repeat visits and return business.
- Kept cash drawer balanced for accurate end-of-shift counts.
- Restocked, organized, and arranged merchandise in front lanes.
- Helped shoppers complete purchases, find items, and join reward programs.
- Supported returns, refunds, and transaction issue resolution.
- Counted cash at shift start and end to maintain accuracy.
- Stocked, tagged, and displayed merchandise as needed.
- Answered customer questions and delivered service that led to positive feedback.
- Resolved customer complaints professionally and strengthened customer loyalty.
- Processed multiple payment types securely while limiting discrepancies and loss.
Security Officer
15 Years 9 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and mitigating risks.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
Education
NCT - X Ray
Phlebotomist - Phlebotomy
High School Diploma
Skills
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Timeline
Driver
DoorDash
12.2019 - CurrentRead More
Customer Service Associate
Walgreens
06.2016 - 09.2017Read More
Merchandiser
Republic National Distribution
01.2016 - 06.2016Read More
Security Officer
G4S
01.2011 - 2015Read More
Cashier
Walmart
04.2007 - 03.2011Read More
Texas Xray Academy
NCT from X Ray
Read More
Stone Academy
Phlebotomist from Phlebotomy
Read More
Bessemer Academy High School
High School Diploma
Read More