Shanekqua Pickens
Florence ,SC
Summary
Compassionate and detail-oriented Short-Term Disability Case Manager with 11 years of experience managing disability claims, coordinating return-to-work plans, and ensuring compliance with company policies and regulatory guidelines. Skilled in claim investigation, medical documentation review, and collaboration with healthcare providers, employers, and claimants. Proven ability to manage high caseloads while delivering excellent customer service and timely claim resolutions.
Overview
14
14
years of professional experience
Work History
Short-Term Disability Case Manager
Lincoln Financial
Florence
02.2018 - Current
- Manage a caseload of X–X disability claims from intake through resolution while ensuring compliance with company policies and regulatory guidelines.
- Review medical documentation and collaborate with healthcare providers to determine eligibility and duration of benefits.
- Communicate with claimants, employers, and medical professionals to coordinate return-to-work plans and workplace accommodations.
- Evaluate claim details to approve, deny, or extend disability benefits based on policy provisions.
- Maintain detailed case notes and documentation in claims management systems.
- Ensure timely claim decisions while maintaining high-quality customer service standards.
Disability Claims Specialist
New York Life Insurance Co
Florence, SC
09.2015 - 02.2018
- Assisted in managing disability and leave-of-absence claims including STD, FMLA, and ADA requests.
- Analyzed medical information and claim documentation to support claim determinations.
- Educated claimants on benefits, eligibility requirements, and claim status updates.
- Reduced claim processing delays by maintaining proactive communication with providers and claimants.
- Supported case managers with documentation review and claim processing.
Intake Specialist
New York Life Insurance Co
Florence, SC
08.2012 - 08.2015
- Conducted comprehensive client interviews to gather necessary information for insurance applications.
- Streamlined intake processes to enhance efficiency and reduce turnaround time for client onboarding.
- Collaborated with cross-functional teams to ensure accurate documentation and compliance with regulatory standards.
- Managed a high volume of incoming inquiries, providing prompt and informative responses to clients' needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Education
High School Diploma -
Lake City High School
06.2012
Skills
Short-Term Disability Claims Management
Medical Records Review
FMLA & Leave Management
ADA Compliance & Accommodation Coordination
Return-to-Work Planning
Case Documentation & Reporting
Claims Adjudication
Customer Service & Conflict Resolution
Insurance Policy Interpretation
Regulatory Compliance (ERISA, HIPAA)
Timeline
Short-Term Disability Case Manager
Lincoln Financial
02.2018 - Current
Disability Claims Specialist
New York Life Insurance Co
09.2015 - 02.2018
Intake Specialist
New York Life Insurance Co
08.2012 - 08.2015
High School Diploma -
Lake City High School