Shanel Damon
Wilson,NC
Summary
Financial clerk experienced in customer service and financial transaction oversight. Offers skills in effective communication, knowledge of invoice processing and background in bookkeeping. Looking to put knowledge and abilities to good use in clerical position focused on resolving accounting issues. Experienced professional focused on meeting or exceeding objectives seeking Teller Associate position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
11
11
years of professional experience
Work History
Medical Claims Specialist
CVS Specialty Pharmacy
Work From Home, NC
03.2022 - Current
- Submitted electronic/paper claims documentation for timely filing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
MEDICAL DATA SPECIALIST
RTI International. RTI
RALEIGH, NC
06.2022 - 07.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Accurately handled data entry for OVER 50 clients into company-based software.
Administrative Assistant
DMV Headquarters
Rocky Mount, NC
11.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Pharmacy Technician
Walgreens
, NC
09.2020 - 10.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Interpreted and processed medication orders under supervision of pharmacist
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Prepared prescription transfers to other pharmacies
- Improved drug inventory management procedures to reduce overhead and eliminate backorders and overstock
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Meat Cutter
Butterball LLC
Mount Olive, NC
02.2019 - 03.2021
- Cut, wrapped, weighed and labeled orders for customers
- Processed beef, pork and bison for freezer storage
- Properly stored meat to decrease waste and increase product freshness
- Trained new employees on various types of meat cuts, and the importance of cleanliness
- Kept detailed records of meat cuts to ensure accurate inventory
- Enforced approved safety codes and cultivated an orderly and systematic approach.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Cut meats to customer specifications and answered questions about specialty products.
Security Officer
US Security Solutions
Dudley, NC
07.2016 - 02.2019
- Guard restricted areas to prevent unauthorized entry
- Followed established security and safety procedures
- Post orders to include enforcement of company rules, policies and regulations
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Immediately reported safety hazards for remediation response
- Greet clients, assisting operations by performing entrance interview tasks to determine need
- Communicate with vendors to place/receive orders, requesting services and deliver instructions from office management
- Coordinated resources, documents and schedules to meet challenging deadlines
- Produced timely and accurate status updates and routine inquiry letters.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Teller
BB&T
Warsaw, NC
05.2015 - 08.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Cashier and Waiter/Waitress
Smithfield Chicken & BBQ
Warsaw, NC
09.2012 - 05.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
Cashier/Customer Service
Arby's
Warsaw, NC
05.2012 - 09.2012
- Provide friendly, enthusiastic service for all guests
- Maintain awareness of current promotions
- Accurately complete orders and guest transactions
- Operate cash register, count and verify tills, and record totals appropriately
- Clean and maintain guest areas including dining room, counters, and bathrooms
- Maintain equipment and inform management of maintenance needs
- Stock paper goods, condiments, silverware, and beverages
- Keep kitchen, work areas clean and organized, and take out trash.
Education
Associate Degree in School Age Education - Elementary School Teaching
Wilson Community College
Wilson, NC05.2024
High School Diploma -
James Kenan High School
Warsaw, NC06.2014
Skills
- Claim Amount Calculations
- Computerized Maintenance Management Systems
- Policy Modifications and Updates
- Data Analysis
- Insurance Carrier Applications
- Customer Satisfaction
- Eligibility Determinations
- Reading Comprehension
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
MEDICAL DATA SPECIALIST
RTI International. RTI
06.2022 - 07.2022
Medical Claims Specialist
CVS Specialty Pharmacy
03.2022 - Current
Administrative Assistant
DMV Headquarters
11.2021 - 02.2022
Pharmacy Technician
Walgreens
09.2020 - 10.2021
Meat Cutter
Butterball LLC
02.2019 - 03.2021
Security Officer
US Security Solutions
07.2016 - 02.2019
Teller
BB&T
05.2015 - 08.2016
Cashier and Waiter/Waitress
Smithfield Chicken & BBQ
09.2012 - 05.2015
Cashier/Customer Service
Arby's
05.2012 - 09.2012
Associate Degree in School Age Education - Elementary School Teaching
Wilson Community College
High School Diploma -
James Kenan High School
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