Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanel Martinez

Sherman Oaks,CA

Summary

Early-career sales and service professional with experience in retail, café, and food service settings. Skilled in customer service, multitasking, and time management. Consistently supports clean, organized spaces, efficient transactions, and smooth daily operations during busy periods.

Overview

3
3
years of professional experience

Work History

Sales Associate

Sephora
Sherman Oaks, California
07.2025 - Current
  • Delivered exceptional customer service by guiding clients in product selection and addressing inquiries.
  • Cultivated strong customer relationships, fostering a welcoming and positive shopping environment.
  • Processed transactions through point-of-sale systems and handled returns.
  • Organized store layout to enhance product visibility and accessibility for customers.
  • Executed daily cleaning tasks, promoting a tidy and inviting shopping environment.

Sales Associate

Urban Outfitters
Studio City, California
05.2025 - 11.2025
  • Delivered friendly, attentive customer service, enhancing customer satisfaction and driving repeat business.
  • Operated POS systems and processed transactions efficiently, contributing to smooth daily store operations.
  • Maintained organized merchandise displays and facilitated inventory replenishment, ensuring product availability for customers.
  • Worked collaboratively with team members during busy shopping periods.

Barista

Starbucks
Sherman Oaks, California
10.2024 - 05.2025
  • Prepared espresso drinks and brewed coffee using Starbucks beverage standards.
  • Steamed milk and customized beverages based on guest preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Restocked cups, syrups, pastries, and condiments to ensure smooth service during busy shifts.
  • Maintained cleanliness of workstations, equipment, and dining areas to enhance guest experience throughout service.
  • Supported team members during peak rushes and opening routines to improve overall team efficiency.

Team Member

Yogurtland
Sherman Oaks, California
05.2023 - 07.2024
  • Prepared and served yogurt with various toppings, enhancing customer satisfaction and experience.
  • Provided high-quality yogurt options to customers, ensuring optimal taste and presentation.
  • Maintained cleanliness of workstations and equipment, ensuring compliance with health and safety standards.
  • Sanitized serving areas and utensils regularly, contributing to a safe environment for customers.

Education

Some College (No Degree) - Marketing

California State University, Northridge
Northridge
10-2026

Skills

  • Exceptional customer service
  • Cash handling
  • Inventory management
  • Speedy and efficient
  • Time management
  • Multitasking and organization
  • Safe food handling practices
  • Opening and closing coordination
  • Positive and professional

Timeline

Sales Associate

Sephora
07.2025 - Current

Sales Associate

Urban Outfitters
05.2025 - 11.2025

Barista

Starbucks
10.2024 - 05.2025

Team Member

Yogurtland
05.2023 - 07.2024

Some College (No Degree) - Marketing

California State University, Northridge
Shanel Martinez