Shanel Silas
Oak Park,MI
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Closing Associate III
United Wholesale Mortgage
10.2023 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Work with brokers and title agents
- Residential Homes
- Helocs
- Refinances and Purchases
- Fannie Mae, Freddie Mac, Salesforce
Security Officer
Allied Universal
04.2023 - 09.2024
- weekends only, part time position
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Completed full building and grounds patrols to spot and investigate concerns.
Operations Specialist II - Resolutions
United Wholesale Mortgage
01.2023 - 10.2023
- Collected, arranged, and input information into database system.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Work with brokers and title agents
Overnight Security Officer - Part Time
Allied Universal
05.2022 - 01.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Completed full building and grounds patrols to spot and investigate concerns.
Record Auditor – Post-Close
Amrock - FOC
10.2020 - 03.2022
- Amrock is a title insurance company that assists clients with refinancing their mortgages for their homes.
- Data entry, auditing mortgages, deeds, etc. verifying funds from clients to refinance their homes.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Mathematics
Wayne State University
Detroit, MI12.2022
Skills
- Approachable demeanor
- Cross-functional teamwork
- Client support
- Effective problem resolution
- Excellent communication
- Multitasking
- Dependable and responsible
- Computer skills
- Critical thinking
- Active listening
- Decision-making
- Calm under pressure
Certification
- Driver's License
- May 2023 to May 2027
Timeline
Closing Associate III
United Wholesale Mortgage
10.2023 - 07.2025
Security Officer
Allied Universal
04.2023 - 09.2024
Operations Specialist II - Resolutions
United Wholesale Mortgage
01.2023 - 10.2023
Overnight Security Officer - Part Time
Allied Universal
05.2022 - 01.2023
Record Auditor – Post-Close
Amrock - FOC
10.2020 - 03.2022
Bachelor of Arts - Mathematics
Wayne State University
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