Summary
Overview
Work History
Education
Timeline
Generic

Shanell Barnes

York,PA

Summary

Efficient Office Assistant with [Number] years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Well-rounded [Job Title] possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Clerical Specialist

City Of York
York, PA
12.1998 - 03.2024
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Utilized computer software programs to create reports, labels, forms.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Processed sales transactions to prevent long customer wait times.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Contacted customers regarding account updates and potential problems.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Prepared deposits according to established procedures.
  • Generated daily reports of sales activity for management review.

Education

Some College (No Degree) - Nursing

Harrisburg Area Community College
York

Timeline

Clerical Specialist

City Of York
12.1998 - 03.2024

Some College (No Degree) - Nursing

Harrisburg Area Community College
Shanell Barnes