Shanell Cill
East Orange,NJ
Summary
Customer-focused Front Desk Supervisor with expertise in hospitality management and front desk operations. Demonstrates strong communication skills to enhance guest experiences and resolve issues promptly, fostering lasting relationships with guests and team members.
Overview
13
13
years of professional experience
Work History
teachers assistant
East Orange Child Development
East Orange, New Jersey
03.2022 - 07.2022
- Facilitated small group activities that enhanced social and academic skills.
- Communicated regularly with parents about children's progress and classroom behavior to strengthen home-school connections.
- Organized learning materials and classroom setup to support effective teaching.
- Maintained a clean and organized classroom environment for optimal learning experiences.
- Supervised children during playtime to ensure safety and engagement. during activities, ensuring safety and engagement.
- Participated in activities with children to enhance engagement and promote collaboration.
Front desk supervisor
APA hotel Woodbridge
Iselin, NJ
03.2019 - 03.2020
- Welcomed guests upon their arrival at the hotel.
- Managed guest reservations and room assignments.
- Coordinated with housekeeping and maintenance to resolve room issues promptly, ensuring guest satisfaction.
- Assisted customers in accessing hotel services to enhance their overall experience.
- Reviewed guest accounts and charges at checkout to ensure accuracy and facilitate smooth transactions.
- Collected credit card information for each transaction and posted charges to customer folios.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Laundry Attendant/ floor supervisor
APA Hotel Woodbridge
Woodbridge, NJ
08.2015 - 02.2019
- Supervised laundry operations, ensuring high standards of service and efficient workflow.
- Washed, dried, and folded laundry to maintain quality and readiness for guest use in a busy facility.
- Inspect work performed to ensure that it meets specifications and established.
- Checked rooms thoroughly to confirm readiness for incoming guests.
- Coordinated supply distribution to room attendants, facilitating timely completion of cleaning tasks.
Floor Supervisor
Home 2 suites by Hilton
Rahway, NJ
04.2015 - 08.2015
- Supervised and evaluated staff performance, delivering constructive feedback to foster team development.
- Supervised daily operations, enhancing guest experience through attention to detail.
- Conducted regular inspections, ensuring compliance with cleanliness and safety standards.
- Maintained a clean, organized, and safe work environment at all times.
Assistant
East Orange Board of Education
East Orange, NJ
06.2009 - 08.2009
- Answered telephones and took messages to facilitate communication.
- Filed and organized mail, prepared letters to support administrative operations.
- Shredded sensitive documents to maintain confidentiality and organized materials for easy access.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJSkills
- Classroom management
- Assist students
- Educational support
- Lesson planning
- Classroom oversight
- Classroom check-in
- Organize materials
- Activity scheduling
- Child supervision
- Event planning
- Issue resolution
- Detail orientation
- Multitasking
- Verbal communication
- Parent engagement
- Classroom budgeting
- Student reception
volunteer/community service
- walking for life breast cancer walk-raised funds through contribution for brest cancer research.
- BFI(Black Female Institute) participated in community service events
Timeline
teachers assistant
East Orange Child Development
03.2022 - 07.2022
Front desk supervisor
APA hotel Woodbridge
03.2019 - 03.2020
Laundry Attendant/ floor supervisor
APA Hotel Woodbridge
08.2015 - 02.2019
Floor Supervisor
Home 2 suites by Hilton
04.2015 - 08.2015
Assistant
East Orange Board of Education
06.2009 - 08.2009
High School Diploma -
East Orange Campus High School