Shanell Collie English
West Park,USA
Summary
Detailed-oriented customer service and administrative professional with over 25 years experience in banking and financial services. Skilled in cash handling, customer transactions, data entry, records management, account servicing, and policy and procedure compliance. Proven ability to provide excellent customer service, maintain accuracy, resolve discrepancies, and work collaboratively in a fast-paced environment. Dependable and adaptable professional with strong organizational, communications and problem-solving skills.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Personal Banker
Wells Fargo
Davie, FL
08.2024 - 06.2026
- Assessed customer needs and provided tailored financial solutions while addressing and resolving account and service issues.
- Conducted needs-based conversations and assisted with account openings, maintenance, closures, and service requests.
- Facilitated account openings, ensuring compliance with regulatory requirements and company policies.
- Executed transactions, including deposits, withdrawals, and transfers, with precision while ensuring compliance with policies and risk controls.
- Informed customers about digital banking tools and financial solutions while effectively addressing concerns.
Bank Teller
Wells Fargo
Aventura, FL
01.2001 - 07.2024
- Processed deposit, withdrawals, and payments efficiently while maintaining zero cash discrepancies.
- Maintained organized documentation and followed established procedures for recordkeeping and verification
- Managed high-volume transactions while delivering friendly, fast customer service.
- Assisted customers with inquiries and service requests, ensuring accurate account information and enhanced customer satisfaction
- Balanced daily cash drawers and reconciled branch ledgers with 100% and precision.
- Identified discrepancies and resolved issues through established procedures, minimizing potential errors in transactions
- Trained new employees on procedures and customer service, fostering a knowledgeable team for daily operations
Education
Associate of Arts - Nursing
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
Miami Central High School
Miami, FL06-1996
Skills
- Customer Service
- Cash Handling and Transaction Processing
- Payment Collections
- Account Maintenance
- Attention to Detail
- Problem-Solving
- Policy and Procedure Compliance
- Written and Verbal Communication
- Teamwork and Collaboration
- Medical Terminology
- Critical Thinking
- Claims Processing
Certification
Certified Nursing Assistant (CNA)
CPR Certified
Timeline
Personal Banker
Wells Fargo
08.2024 - 06.2026
Bank Teller
Wells Fargo
01.2001 - 07.2024
Associate of Arts - Nursing
Broward College
High School Diploma -
Miami Central High School