SHANELL ELLIS
Milwaukee,WI
Summary
Dedicated Head Secretary and Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional Customer Services successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Walmart
12.2021 - 04.2023
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
Head Secretary
The Laser Shop
07.2016 - 09.2020
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Reduced miscommunication incidents by maintaining clear, open lines of communication between departments.
- Supported executive staff with comprehensive meeting preparation, resulting in smoother and more productive sessions.
- Managed complex calendars and coordinated schedules for multiple executives, ensuring timely attendance to appointments.
Store Manager
Dollar Tree Stores
03.2013 - 01.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Parent Involvement Coordinator
COA Youth And Family Center
02.2010 - 11.2012
- Enhanced parent participation in school programs by organizing workshops and events focused on relevant topics and skills.
- Established strong communication channels with parents through newsletters, emails, and social media to keep them informed about school happenings.
- Developed and implemented a comprehensive Parent Involvement Plan that resulted in increased parental involvement and support for the school community.
- Collaborated with teachers to create meaningful opportunities for parents to engage in their children''s education, leading to improved academic performance.
Manager
Dots Clothing Store
03.2005 - 10.2010
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI12.2022
Skills
- Policy Interpretation
- Organizational Skills
- Quality Assurance
- Conflict Resolution
- Customer Expectations Management
- Call Center Transactions
- Staff Recruitment and Hiring
- Sales Support
- Customer Service
- Problem-Solving Aptitude
- Planning and Organization
- Time Management
Certification
- Licensed Bartender - 3+ Years
- Licensed CBRF - 5+ Years
- CBCS - Certified Billing and Coding Specialist
- NCICS - Insurance and Coding Specialist
Timeline
Claims Supervisor
Walmart
12.2021 - 04.2023
Head Secretary
The Laser Shop
07.2016 - 09.2020
Store Manager
Dollar Tree Stores
03.2013 - 01.2015
Parent Involvement Coordinator
COA Youth And Family Center
02.2010 - 11.2012
Manager
Dots Clothing Store
03.2005 - 10.2010
High School Diploma -
Milwaukee Area Technical College
- Licensed Bartender - 3+ Years
- Licensed CBRF - 5+ Years
- CBCS - Certified Billing and Coding Specialist
- NCICS - Insurance and Coding Specialist
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