Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shanell Gray

Shanell Gray

Decatur,GA

Summary

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

I have great customer service experience. Making sure my customers are satisfied.

I have great communication skills. I love working hard. I go above n beyond on anything I do.

Overview

12
12
years of professional experience

Work History

Warehouse Worker

UPS
Atlanta, GA
01.2023 - 02.2024
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Picking n packing
  • Government parts/ inspection / shipping parts n packing
  • Received deliveries, scanned packages and updated orders in internal database.

Warehouse Worker

Rico electronics
Lawrenceville, GA
03.2018 - 12.2022
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Working on Assembly line
  • Picking in packaging
  • Paying attention too details
  • Scanning items
  • Staged and sorted multiple types of products for loading.
  • Inspecting items for bad defects

Shift Leader

Taco Bell
Atlanta, GA
06.2020 - 02.2022
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Customer service
  • Cook
  • Cleaning
  • Steaming
  • Running line
  • Cashier
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Managing employees

Customer Care Representative

Comcast
Atlanta, GA
03.2012 - 03.2019
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Taking inbound n outbound calls.

Trying get customers too buy internet n cable

  • Gathered customer feedback to suggest improvements for products and services.

Education

High School Diploma -

Eastkentwood High School
Kentwood, MI
05-2010

Skills

  • Warehouse Operations
  • Storage Organization
  • Order Fulfillment
  • Material Handling

Quality inspection

Cashier

Manger experienced

Timeline

Warehouse Worker

UPS
01.2023 - 02.2024

Shift Leader

Taco Bell
06.2020 - 02.2022

Warehouse Worker

Rico electronics
03.2018 - 12.2022

Customer Care Representative

Comcast
03.2012 - 03.2019

High School Diploma -

Eastkentwood High School
Shanell Gray