Shanell Madrid
The Bronx,NY
Summary
Dedicated Patient Care Technician skilled in high-pressure healthcare settings. Prioritizes patient care through effective communication and strong attention to detail. Supports healthcare teams in maintaining safety compliance and optimizing patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Montefiore Hospital
The Bronx, New York
10.2021 - Current
- Supplied, collected, and emptied patient bedpans to maintain hygiene and comfort.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted nursing staff in providing direct patient care and support.
- Ensured timely availability of medical supplies in the unit to enhance patient care efficiency.
Patient Care Technician
Montefiore Medical Center Moses Division
Bronx, NY
07.2018 - 09.2021
- Collaborated with nursing staff to deliver direct patient care and support, enhancing overall patient experience.
- Monitored vital signs and reported changes to healthcare professionals.
- Documented patient information in electronic health records accurately.
- Communicated effectively with patients, families, and healthcare teams daily.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Performed EKGs, phlebotomy, and laboratory tests under direction of physician or RN, ensuring accurate and timely results.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Patient Care Technician
Montefiore Medical Group
The Bronx, New York
09.2013 - 07.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate patient records and updated medical histories.
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment decisions.
- Ensured compliance with health regulations and safety standards consistently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Ensured medical equipment was clean and ready for patient use.
- Organized patient charts before each day's clinic sessions began.
- Performed electrocardiograms, Holter monitor tests, and stress tests on patients.
Medical/Administrative Assistant
Medalliance Medical Health Services
The Bronx, New York
08.2012 - 09.2013
- Scanned documents into EHR systems according to established protocols.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Compiled physical and digital documents, charts, and reports.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted with coding medical records using ICD-10 coding standards.
- Assisted with referrals and prepared medical records for patients.
- Performed electrocardiograms, Holter monitor tests, and stress tests on patients.
- Obtain prior authorization for Stress tests.
Medical Assistant
Williamsbridge Cardiology
Bronx, NY
07.2005 - 02.2012
- Ensured cleanliness, sanitation, and maintenance of exam rooms and equipment for optimal patient care.
- Maintained inventory of necessary supplies and placed timely orders to support uninterrupted patient services.
- Maintained record of patient care, condition, progress and concerns.
- Prepared IVs and delivered injections based on patient needs.
- Draw blood and prepare specimens for lab work.
- Fingerstick monitoring of INRs and glucose levels.
- Performed electrocardiograms, Holter monitor tests, and stress tests on patients.
Medical Assistant Internship
Astramed Medical
Hempstead, NY
05.2005 - 07.2005
- Gained hands-on experience through 160 hours of clinical work in an internal medical office, supporting patient care and office operations.
- Prepared patients for examinations and assisted during medical procedures.
- Managed patient records and updated electronic health information systems.
- Scheduled appointments and coordinated with healthcare providers for patient care.
Education
GED - General Education Diploma
Adult Learning Center
Bronx, NY01-2014
Certified Medical Assistant - Hempstead, NY
Suburban Technical School
Hempstead, NY01-2004
Some College (No Degree) - Future Program
Westchester Community College
Valhalla, NYSkills
- Phlebotomy techniques
- Wound care
- Medical software
- Epic systems
- Patient communication
- Attention to detail
- Microsoft Office
- Compassionate care
Languages
Spanish
Native/ Bilingual
Certification
- Medical Assistant
- Patient Care Technician
- Basic Life Support
Timeline
Patient Care Technician
Montefiore Hospital
10.2021 - Current
Patient Care Technician
Montefiore Medical Center Moses Division
07.2018 - 09.2021
Patient Care Technician
Montefiore Medical Group
09.2013 - 07.2018
Medical/Administrative Assistant
Medalliance Medical Health Services
08.2012 - 09.2013
Medical Assistant
Williamsbridge Cardiology
07.2005 - 02.2012
Medical Assistant Internship
Astramed Medical
05.2005 - 07.2005
GED - General Education Diploma
Adult Learning Center
Certified Medical Assistant - Hempstead, NY
Suburban Technical School
Some College (No Degree) - Future Program
Westchester Community College