Shanell Schmehl
Nine Mile Falls
Summary
Dynamic and results-driven professional with extensive experience at Performance Contracting. Proven expertise in framing construction and worksite safety, complemented by strong problem-solving and team leadership skills. Successfully enhanced project efficiency and customer satisfaction through effective communication and operational improvements. Committed to delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Carpenter
Performance Contracting
Spokane, WA
08.2019 - Current
- Constructed and installed frameworks, ensuring structural integrity and adherence to safety standards.
- Operated power tools and machinery, maintaining equipment for optimal performance and safety compliance.
- Interpreted blueprints and technical drawings, translating designs into accurate constructions and installations.
- Collaborated with team members to streamline workflows, enhancing project efficiency and completion timelines.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
Customer Service Lead
Caruso's Pizza
Spokane, WA
01.2017 - 07.2019
- Supervised customer service team, ensuring high standards of service delivery and adherence to company policies.
- Trained new staff members on operational procedures and customer interaction techniques to enhance service quality.
- Resolved complex customer inquiries and complaints efficiently, fostering positive relationships and loyalty.
- Implemented process improvements that streamlined operations, reducing response times for customer requests.
Manager
SUBWAY®Restaurants
Spokane, WA
12.2015 - 01.2017
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented training programs, enhancing staff performance and operational efficiency.
- Developed scheduling protocols, optimizing labor costs while maintaining service levels.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Applied Science - Business Management
Spokane Falls Community College
Spokane, WA06-2012
Skills
- Problem-solving
- Attention to detail
- Framing construction
- Worksite safety
- Hand and power tools
- General laborer
- Heavy lifting
- Valid [state] driver's license
- Blueprint reading
- Drywall hanging
- Customer service
- Employee management
- Decision-making
- Customer relations
- Team building and leadership
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Carpenter
Performance Contracting
08.2019 - Current
Customer Service Lead
Caruso's Pizza
01.2017 - 07.2019
Manager
SUBWAY®Restaurants
12.2015 - 01.2017
Associate of Applied Science - Business Management
Spokane Falls Community College