Shanell Watson
Baltimore,MD
Summary
Ambitious, goal-driven Clinical administrative assistant/coordinator with over five years of experience managing multiple clinics. Very detail oriented, and has the ability to operate effectively within a startup or rapidly growing environment. Well versed in project and time management skills such as prioritizing tasks, multitasking or delegating duties. Ability to learn at a fast pace, great communication skills (written or spoken), and technical proficiency in MS Office, and Epic.
Overview
16
16
years of professional experience
Work History
Practice Coordinator
University of Maryland Faculty Physicians- Department of Neurosurgery
10.2017 - Current
- University of Maryland Baltimore 7 years of medical office experience
- Typing and data entry, faxing
- Confirming patient insurance and obtaining insurance authorizations
- Patient education
- Screening calls, taking messages, and responding to patient messages that come in through the answering service system or after hours.
- Scheduling patient appointments and physician meetings
- Managing physicians calendars
- Training new staff
- Scheduling travel for physician conferences
- Reconciles credit card payments for the office
- Manage all physicians credentialing
- CITI Certification
- Data entry Shock Trauma patients
- Basic know of software (epic, Microsoft office)
- Schedule surgeries
- Responsible for coordination movement disorder procedures and patient education and instructions for procedures.
Office Clerk II
685 West Baltimore Street
09.2012 - 09.2017
- Giving tours of the facility to most incoming applicants and visitors
- Customer service/ call center setting responding to at least 100 or more calls per day
- Scheduling appointments and meetings
- Processes application payments and tuition deposits (checks and online payments)
- Sending confirmation emails for events scheduling
- Process and track reimbursements for application fees.
- Accessing, editing, and entering confidential demographic information.
- Responding to various student inquiries about application status and documents
- Assist with preparation and submission of grant applications and progress reports, ensuring that deadlines are met and that required information is provided in the appropriate format.
- Assists in coordination of clerical work
- Processes a variety of documents requiring knowledge of relevant departmental policies and procedures
- (HIPAA)
- Assembles, compiles, and edits data and records
- Excel, Word, Outlook.
- Operates office equipment such as personal computers, facsimile machines, and photocopiers.
- Maintains manual and automated record-keeping and filing systems.
- Ordering of supplies, services and equipment
- Track and manage service contracts and repairs on laboratory equipment
- Drafting letters and email correspondence
- Assists students with the admissions application process while complying with UMSON's HIPAA policy.
- A Member of New Student Orientation Committee.
- Interviewing and training new employees
- Enters data into and maintains I Drive.
- Reconciles transactions monthly.
- Generates reports monthly.
Office Clerk II (Admissions)
Priority One Staffing (University Of Maryland School Of Nursing)
02.2012 - 09.2012
- Typing 40
- Faxing
- Assists in coordination of clerical work
- Processes a variety of documents requiring knowledge of relevant departmental policies and procedures
- Assembles, compiles, and edits data and records.
- Operates office equipment such as personal computers, typewriters, calculators, facsimile machines, and photocopiers.
- Maintains manual and automated record-keeping and filing systems
- Enters and retrieves data
- Codes, sorts, and files documents and materials.
- Assisted students with the admissions application process
Secretary Temporary
Priority One Staffing (UMBC Hilltop Institute)
12.2011
- Typing
- Faxing
- Assists in coordination of clerical work
- Answering telephones
- Processes a variety of documents requiring knowledge of relevant departmental policies and procedures
- Operates office equipment such as personal computers, typewriters, calculators, facsimile machines, and photocopiers.
Call Center Representative/Office Clerk
Commission on Aging and Retirement
08.2008 - 09.2011
- Provided supportive clerical assistance to the Ombudsman Unit
- Responding to at least 100 calls per day
- Dispatching
- Set up 2 file systems
- Filed confidential case records (HIPAA)
- Light typing (45wpm)
- Completed two mass mailing projects
- Designed and created work badges for the Volunteer Staff
- Heating/Air Conditioning
- Baltimore, MD
- Office Clerk (Internship)
Research Assistant (Work Study)
Coppin State University
05.2011 - 07.2011
- Maintains equipment inventory
- Assisting fellow classmates in laboratory
- Sets up specimens, materials, and equipment general housekeeping on laboratory equipment
- Cleans and sterilizes equipment; stocks shelves and drawers, and prepares laboratory materials for recycling
Education
Laboratory Management
University of Maryland University College
Adelphi, MDBiology
Coppin State University
Baltimore, MD01.2012
Childcare
Carver Vocational Technical High School #454
Baltimore, MD06.2005
Skills
- Completion of medical terminology course, Clinical Terminology course, Medical Neuroscience course, Advanced Neurobiology I and II course, and Clinical Terminology course in college
- Knowledge of the anatomy & physiology of the human body
- CPR Certification
- Knowledge of computers (PowerPoint, Microsoft Word, Excel, publisher )
- Knowledge of the operation of office equipment
- Excellent communication skills
- General office practice
- Positive and enthusiastic attitude
- New Student Orientation Committee
- Nominated for Staff of the Quarter 2015 University of Maryland Baltimore
- Knowledge of ICD Codes
- Organization and time management
- Project management
- Business writing
- Excellent Customer service
Volunteer Experience
- Matthew A. Henson Elementary School, Teacher's Aide, 01/01/2006, 05/2006
- Matthew A. Henson Elementary School, Teacher's Aide, 01/01/2005, 05/2005
- Matthew A. Henson Elementary School, Teacher's Aide, 01/01/2005, 06/2004
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Practice Coordinator
University of Maryland Faculty Physicians- Department of Neurosurgery
10.2017 - Current
Office Clerk II
685 West Baltimore Street
09.2012 - 09.2017
Office Clerk II (Admissions)
Priority One Staffing (University Of Maryland School Of Nursing)
02.2012 - 09.2012
Secretary Temporary
Priority One Staffing (UMBC Hilltop Institute)
12.2011
Research Assistant (Work Study)
Coppin State University
05.2011 - 07.2011
Call Center Representative/Office Clerk
Commission on Aging and Retirement
08.2008 - 09.2011
Laboratory Management
University of Maryland University College
Biology
Coppin State University
Childcare
Carver Vocational Technical High School #454
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