Hi, I’m
Shanell Duran
New York,USA
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Microsoft Excel
- Microsoft Office
- Multitasking and organization
- Problem solving
Summary
Resourceful and proactive individual with excellent communication, organizational, and multitasking skills. Passionate about continuous learning and personal growth, focusing on delivering quality results and building strong relationships. Thrives in dynamic environments that require adaptability and problem-solving.
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Work History
Prime Flight AviationJamaica, NY
Comat Dispatcher
09.2024 - Current
Job overview
- Prepare and update daily emails to ensure timely communication with drivers regarding shipment updates and schedule changes.
- Schedule shipments, manage paperwork, and create detailed labels for each flight to ensure accurate tracking and compliance.
- Ensure weight requests and documentation are sent promptly for each flight, maintaining adherence to regulations.
Grassland foodQueens, NY
Sales Manager
04.2023 - 07.2024
Job overview
- Analyzed sales space capacities based on system parameters, securing high stock availability
- Developed and maintained relationships with existing customers to ensure repeat business
- Responded promptly to customer inquiries, complaints, and requests for product information
- Demonstrated products features, capabilities, and benefits in order to secure sales
Piermarco GroupBrooklyn, NY
Seller
09.2022 - 04.2023
Job overview
- Demonstrated products features, capabilities, and benefits in order to secure sales
- Assisted customers by explaining current promotions and discounts.
- Handled guest issues through active listening and precise solutions.
Crown of life home careBrooklyn, NY
RECEPTIONIST
03.2020 - 09.2021
Job overview
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
Education
Queensborough Community CollegeBayside, NY
Associate of Science from Accounting
12-2026
Languages
Spanish
English
Overview
6
years of professional experience