Shanelle Blount
New York,NY
Summary
Customer-focused professional with extensive experience in retail, customer service, and administrative support. Known for strong communication skills, adaptability, and a proven ability to handle fast-paced environments. Adept at problem-solving, multitasking, and delivering exceptional service while working independently or as part of a team.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Housing Maintenance Coordinator
El Barrio Operation Fightback
New York, New York
07.2025 - Current
- Maintained accurate records of all maintenance activities using Yardi, including work orders and repair logs for 36 properties.
- Coordinate and schedule maintenance technician, contractors, and vendors, ensuring work orders are completed promptly, while keeping tenants informed of maintenance schedules, delays, and updates to maintain exceptional customer service.
- Monitor and ensure compliance with safety standards, building codes, and company policies.
- Managed preventive maintenance by scheduling seasonal service for heating, ventilation, cooling, and HVAC systems.
Administrative Assistant
El Barrio Operation Fightback
New York, New York
09.2023 - 06.2025
- Provide general administrative support, including answering phones, managing emails, scheduling meetings, and maintaining calendars.
- Provide support to the Property Managers by preparing, processing, and tracking invoices, purchase orders, and vendor documentation, while coordinating with finance and external vendors as needed.
- Scanned and processed invoices, entering data into Yardi software for accurate record-keeping for 36 residential properties.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted property managers with daily tasks for efficient property management and tenant support and leases.
- Assist property manager with Re-certification and Section 8 intake documentation.
- Utilized HPD's, HQS eCertification system to certify the correction of housing code violations, ensuring compliance with NYC regulations and maintaining up-to-date property records.
Assistant Manager
UNIQLO
New York, NY
05.2020 - 09.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitor sales performance, analyze KPIs, and help implement strategies to improve productivity and profitability.
- Ensure visual merchandising and store presentation align with UNIQLO brand guidelines.
- Manage inventory levels, receive shipments, conduct cycle counts, and reduce shrink.
- Implemented promotional strategies to boost store visibility and engagement.
Supervisor
UNIQLO
New York, New York
07.2017 - 04.2019
- Assign tasks, manage staff schedules, breaks and floor coverage.
- Assist with inventory management, including stock levels, replenishment, and merchandise.
- Supervise, train, and motivate sales associates to achieve individual and team performance goals.
- Oversee opening and closing procedures, cash handling, and loss prevention practices.
- Lead and support daily store operations to ensure exceptional customer service and adherence to Uniqlo brand standards.
- Monitor sales performance, productivity, and customer feedback to drive continuous improvement.
Customer Service Associate
Uniqlo SoHo Corporate Office
New York , NY
09.2014 - 07.2017
- Provide high-quality customer support via phone, email, and digital channels, addressing inquiries related to orders, returns, exchanges, and product information.
- Liaise with distribution centers to research and resolve disruptions in order fulfillment and return processes, while collaborating with retail stores to address customer concerns and enhance the overall store experience.
- Assisted customers with placing orders and navigating the UNIQLO e-commerce platform.
- Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
Education
Urban Assembly School For Business For Young Women
New York , NY Some College (No Degree) - Business Administration And Management
Borough of Manhattan Community College
New York (City), NYSkills
- Yardi Property Management Software
- Microsoft Office (Word, Excel, Outlook)
- Adobe Acrobat (PDF editing & review)
- Customer Service & Tenant Relations
- Retail Sales & Floor Operations
- Email & Phone Correspondence (Multi-line systems)
Timeline
Housing Maintenance Coordinator
El Barrio Operation Fightback
07.2025 - Current
Administrative Assistant
El Barrio Operation Fightback
09.2023 - 06.2025
Assistant Manager
UNIQLO
05.2020 - 09.2023
Supervisor
UNIQLO
07.2017 - 04.2019
Customer Service Associate
Uniqlo SoHo Corporate Office
09.2014 - 07.2017
Urban Assembly School For Business For Young Women
Some College (No Degree) - Business Administration And Management
Borough of Manhattan Community College