Shanelle Dunlap
Greensboro
Summary
Dynamic customer service professional with over 10 years of experience in client interactions across diverse sectors, including customer service, warehouse, retail, and remote service. Expertise includes order management, cash register operations, and safe food handling practices. Recognized for a calm demeanor and exceptional communication skills, effectively addressing routine needs while navigating unique challenges. Proven ability to establish strong rapport with customers and enhance operational efficiency through technical troubleshooting and robust security implementations in remote infrastructure management.
Overview
12
12
years of professional experience
Work History
Telecommunications Sales Representative
AT&T Communications
06.2023 - 03.2025
- Conducted market research to identify potential customers and determine their needs.
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Provided product demonstrations to prospective customers, highlighting features and benefits of telecommunications solutions.
- Negotiated pricing with clients based on their individual requirements.
- Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
- Streamlined internal processes by collaborating with cross-functional departments such as marketing, finance, and operations teams.
Retail Stocker
Home Depot
02.2021 - 05.2023
- Carefully arranged items on assigned shelves per sales instructions.
- Received merchandise and checked it for conformity to orders.
- Maintained order in shelves, ensuring that displayed merchandise is safely placed.
- Cleaned shelving units on a daily basis by dusting off shelves and wiping down surfaces.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
Professional Presser
Cleaner World
03.2017 - 08.2020
- Operated and maintained various press machines, including shirt press, pants press, and other equipment used in the dry-cleaning process.
- Inspected garments to ensure they are properly cleaned and free of any stains or damage before pressing.
- Followed all safety guidelines and procedures to prevent accidents and injuries.
- Provided exceptional customer service by addressing resident inquiries promptly and professionally.
- Streamlined customer service protocols to boost satisfaction rates.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
Cashier
Biscuitville
04.2013 - 12.2016
- Registered sales on a cash register by scanning items, itemizing, and totaling customers' purchases.
- Provided a positive customer experience with fair, friendly, and courteous service.
- Perform some light cleaning to keep store and product spotless.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
StepUp Greensboro Job Readiness Training
Skills
- Billing and Invoicing
- Flexibility
- Logical of problem-solving
- Client Relationships
- Research abilities
- Ability to handle heavy incoming call volume
- Control of grammar
- Proven written and oral communication
- Ability to navigate Windows operating systems
Timeline
Telecommunications Sales Representative
AT&T Communications
06.2023 - 03.2025
Retail Stocker
Home Depot
02.2021 - 05.2023
Professional Presser
Cleaner World
03.2017 - 08.2020
Cashier
Biscuitville
04.2013 - 12.2016
High School Diploma -
StepUp Greensboro Job Readiness Training