Shanelle Matthews
Brooklyn,NY
Summary
Certified Home Health Aide with expertise in crisis intervention and infection control, previously at Promoting Specialized Care and Health. Enhanced patient well-being through personalized care and effective communication, achieving a 20% increase in client satisfaction. Skilled in meal preparation and medication administration, committed to maintaining high standards of care and safety.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Phullon Care Providers
Brooklyn, NY
11.2025 - 02.2026
- Assisted in patient intake procedures, ensuring accurate data entry and documentation.
- Administered basic patient care, including vital signs monitoring and specimen collection.
- Coordinated appointment scheduling and follow-up communications with patients.
- Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
Laundry Associate
Clean Rite
Brooklyn, NY
11.2022 - 05.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Demonstrated adaptability during peak business periods, adjusting priorities as needed to ensure consistent productivity levels and high-quality outputs.
- Improved customer satisfaction by providing timely and accurate laundry services.
- Participated in performance reviews and continuously sought opportunities for personal growth and professional development within the role.
- Ensured compliance with OSHA regulations, maintaining a safe workplace for all employees at all times.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Supported fellow staff members with delivery and pickup of customer orders.
Food & Hospitality
Rosetta Gaston Senior Center
Brooklyn, NY
10.2018 - 11.2018
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Home Health Aide
Multiple Agencies
Manhattan, NY , Brooklyn. NY & Queens NY
01.2016 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.
- Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Monitored patient conditions, identifying and reporting changes to healthcare professionals.
Direct Care Counselor
Promoting Specialized Care and Health
Queens, NY
09.2010 - 05.2014
- Documented activities and behaviors in computer software.
- Provided crisis intervention as needed, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.
- Assisted patients with completing personal grooming tasks such as bathing and dressing.
- Conducted regular safety checks within the residential environment to minimize risk factors associated with potential accidents or incidents involving clients.
- Maintained detailed documentation of client progress, enabling accurate assessment of growth and necessary adjustments to care plans.
- Prepared healthy foods based on personalized nutrition plans.
Customer Service Cashier
Duane Reade Pharmacy
Manhattan, NY
09.2008 - 03.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Salesperson
Aldo
Brooklyn, NY
09.2008 - 12.2008
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Resolved customer concerns, fostering trust and enhancing brand reputation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Advocate Counselor
Geriatric Day Center/ Leize's Place
Brooklyn, NY
09.2006 - 09.2007
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
Education
Certificate - Certified Medical Assistant
Manhattan School of Computer Technology
Brooklyn, NY07-2024
Certificate - Certified Home Health Aide
Kareful & Karefree
Brooklyn, NY11-2018
High School Diploma -
E.N.Y Transit Technology Highschool
Brooklyn, NY06-2008
Skills
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- HIPAA compliance
- Infection control
- Crisis intervention
- New York Driver's license
- Medication administration
- Behavioral management
- Certified home health aide (CHHA)
Timeline
Certified Medical Assistant
Phullon Care Providers
11.2025 - 02.2026
Laundry Associate
Clean Rite
11.2022 - 05.2023
Food & Hospitality
Rosetta Gaston Senior Center
10.2018 - 11.2018
Home Health Aide
Multiple Agencies
01.2016 - Current
Direct Care Counselor
Promoting Specialized Care and Health
09.2010 - 05.2014
Customer Service Cashier
Duane Reade Pharmacy
09.2008 - 03.2009
Salesperson
Aldo
09.2008 - 12.2008
Advocate Counselor
Geriatric Day Center/ Leize's Place
09.2006 - 09.2007
Certificate - Certified Medical Assistant
Manhattan School of Computer Technology
Certificate - Certified Home Health Aide
Kareful & Karefree
High School Diploma -
E.N.Y Transit Technology Highschool