Shanelle O’Sullivan-Pryce
Hollister.Co
Margate,FL
1
Certification
5
years of professional experience
Dependable and hardworking professional with experience in customer service, banking, retail, team leadership, and fast-paced work environments. Strong communicator with excellent attention to detail, problem-solving, teamwork, and the ability to remain calm under pressure. Adaptable, organized, and committed to providing quality service while following procedures and maintaining a professional environment.
Work History
Brand Representative
8 Months- Maintained an organized sales floor by folding apparel, restocking merchandise, and recovering fitting rooms.
- Processed transactions accurately while handling register duties and basic checkout procedures.
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Received incoming shipments and verified inventory against packing slips
Customer Service Rep./ Senior Client Advocate
11 Months- Provided account, billing, and order support to customers in accordance with service policies.
- De-escalated upset customers through active listening and clear, solution-focused communication.
- Navigated multiple applications to verify information and complete service requests efficiently.
- Maintained call quality standards by following scripts, procedures, and compliance requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service Representative
5 Months- Processed sales transactions, returns, and exchanges using point-of-sale systems.
- Assisted shoppers in locating hair care, cosmetics, and beauty supply products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Team Member
1 Year 7 Months- Maintained clean workstations, dining areas, and equipment throughout shift.
- Followed sanitation procedures to ensure safe handling of food products.
- Worked different stations to provide optimal coverage and met production goals.
- Prepared food orders, cooked on grill and operated fry station.
- Operated the register to process payments and collect cash payments for order totals.
Education
Medical Biller / Coder - Medical Billing And Coding
High School Diploma
- Elected Captain of Cheerleading Team
- Black Student Union Member
- Health Occupational Students of America (HOSA) Member
Skills
Customer engagement
Inventory management
Exceptional communication
Conflict management
Working in fast-paced environments
Safety and sanitation awareness
Confidentiality
Certification
- BLS Certified - 06/2026-06/2028
Timeline
Brand Representative
Hollister.Co
02.2026 - CurrentRead More
Customer Service Rep./ Senior Client Advocate
Teleperformance USA
02.2024 - 01.2025Read More
Customer Service Representative
Elegant Beauty Supply
08.2023 - 01.2024Read More
Team Member
Pollo Tropical
01.2022 - 08.2023Read More
Atlantic Technical College
Medical Biller / Coder from Medical Billing And Coding
Read More
J.P. Taravella High School
High School Diploma
Read More