Sherri Duckworth
Layton,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and mentoring. Delivering stellar excellent relationship-building skills with members and guest. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Member Specialist
Sam's Club
Layton, UT
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Vice President of Operations
BBD Trucking LLC
04.2009 - 08.2022
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Developed, managed, and maintained relationships with strategic partners focused on innovation and continuous improvement –while ensuring adherence to contractual obligations and operational excellence.
General Manager of Operations
Wendy's International
01.1997 - 06.2012
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking team of 35 individuals.
- Trained, coached and mentored staff to support smooth adoption of new processes.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Lewiston High School
Lewiston, ID05.1984
Skills
- Food Safety Management
- Performance Monitoring and Evaluation
- Forecasting
- Process Improvement
- Finance and Accounting
- Hiring and Onboarding
- Operational Efficiency
- Business Improvement
- Leadership
- Continuous Quality Improvement (CQI)
- Records Organization and Management
- Financial Statement Review
- Cost Analysis and Savings
- Employee Relations
- Safety Management
- Transportation and Logistics compliance
Timeline
Member Specialist
Sam's Club
08.2022 - Current
Vice President of Operations
BBD Trucking LLC
04.2009 - 08.2022
General Manager of Operations
Wendy's International
01.1997 - 06.2012
High School Diploma -
Lewiston High School
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