Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Trevonn Brown

Lee,FL

Summary

IT professional with a strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sam's Club
05.2024 - 07.2025
    • Resolved customer inquiries using effective communication and problem-solving.
    • Tracked interactions with CRM software to ensure timely client follow-up.
    • Guided customers through product features, boosting satisfaction and retention.
    • Collaborated with team to streamline processes and enhance service efficiency.
    • Quickly adapted to product changes, ensuring accurate information for customers.
    • Maintained detailed records of interactions for proper follow-up and issue resolution.

IT Technician

Field Nation
08.2023 - Current
    • Monitor and respond to incoming help desk tickets through ticketing systems like ServiceNow, Zendesk, or Jira Service Desk.
    • Act as the first line of defense for diagnosing and resolving technical issues across hardware (PCs, laptops, printers), software (OS, apps, browsers), and basic networking (Wi-Fi, VPN, connectivity).
    • Performed routine maintenance on computer systems, enhancing reliability.
    • Collaborated with team members to improve troubleshooting processes and reduce downtime.
    • Documented technical procedures and user guides for future reference.

Education

Bachelor's - Computer Information Systems, Computer Science

Valdosta State University
Valdosta, GA
05.2025

High School Diploma -

Ocoee High School
Ocoee, FL
05.2019

Skills

  • Operating Systems
  • Adaptable
  • Zeiss
  • Analytical Skill
  • Desktop technical support
  • Technical support
  • Network troubleshooting
  • Remote support
  • Application installations
  • IT documentation
  • Problem-solving
  • Troubleshooting network issues
  • Attention to detail

Certification

  • [Assessing Security and Privacy Controls in Information Systems], [NIST] - [May 2025]

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Sam's Club
05.2024 - 07.2025

IT Technician

Field Nation
08.2023 - Current

Bachelor's - Computer Information Systems, Computer Science

Valdosta State University

High School Diploma -

Ocoee High School

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