Shanelle Williams

• Provided assistance to customers across phone, chat, and email channels.

• Assisted with order placement, item returns, reshipments, and answered general product inquiries.

• Ensured customers received timely and accurate solutions, enhancing their overall experience with the brand.

• Collaborated with customers to resolve product delivery issues and other disputes
• Developed and implemented research protocols to ensure accurate case resolutions.
• Managed customer inquiries through calls, emails, and chat, particularly focusing on undelivered or missing items, required deep system investigation and follow-up.

• Answered customer inquiries, handled phone requests, and addressed issues within a 5-minute response window.

• Resolved service-related problems, directly improving customer satisfaction and retention.