Salesforce
Shane McCormick
Operations Coordinator
Aurora,CO
Summary
Dynamic professional with extensive experience in the hospitality industry, excelling in roles from line cook to management. Successfully transitioned to a sales career at Vacasa, advancing from an entry-level customer service position to Sales Executive after demonstrating adaptability and high performance during departmental restructuring. Proven ability to identify process gaps and implement innovative solutions, including the development of a new sub-department that connects clients with local vendors, enhancing onboarding efficiency. Passionate about building meaningful relationships and delivering exceptional customer satisfaction while eager to embrace new challenges and opportunities for growth.
Overview
12
12
years of professional experience
Work History
Operations Coordinator- Vendor Network Manager
Vacasa Guestworks
08.2023 - Current
- Developed and implemented processes to enhance onboarding services for new clients.
- Cultivated partnerships with regional businesses nationwide.
- Developed comprehensive reference material for organizational use.
Sales Executive
Vacasa
08.2022 - 08.2023
- Developed a robust pipeline by leveraging proactive outreach methods.
- Oversaw entire sales cycle pipeline, consistently achieving sales targets.
- Coordinate with sales team to establish and accomplish collective objectives.
Sales Development Representative
Vacasa
10.2021 - 08.2022
- Initiated contact with prospects to generate leads for sales team.
- Leveraged HubSpot to structure prospects and leads, ensuring monthly goals were met.
CX Reservation Sales
Vacasa Vacation Rentals
03.2021 - 10.2021
- Facilitated guest reservations efficiently.
- Utilized extensive product expertise to build rapport with prospective guests.
Customer Experience Agent
Vacasa
07.2020 - 03.2021
- Resolved customer complaints by conducting thorough investigations.
- Handled first-line communication with guests and prospects.
- Resolved issues efficiently using extensive product knowledge and teamwork.
Senior Bartender
Comedy Works South at the Landmark
01.2014 - 01.2019
Education
B.A. - Political Science
University of Colorado Denver
Denver, CO01.2013
Skills
- Proficient in Salesforce and Hubspot
- Experience working within Google suite
- Uses creative solutions and collabrotive development to solve problems and create new systems
- Team management experience
- Always excited to learn new concepts and expand knowledge
- Comfortable and efficient working in a remote environment
Software
Timeline
Operations Coordinator- Vendor Network Manager
Vacasa Guestworks
08.2023 - Current
Sales Executive
Vacasa
08.2022 - 08.2023
Sales Development Representative
Vacasa
10.2021 - 08.2022
CX Reservation Sales
Vacasa Vacation Rentals
03.2021 - 10.2021
Customer Experience Agent
Vacasa
07.2020 - 03.2021
Senior Bartender
Comedy Works South at the Landmark
01.2014 - 01.2019
B.A. - Political Science
University of Colorado Denver