Summary
Overview
Work History
Skills
Timeline
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Tracey Hughes

Ashburn,VA

Summary

Dynamic professional with extensive experience at Zayo Group Holdings Inc., specializing in network maintenance coordination and customer communication enhancement. Proficient in Salesforce and office administration, driving continuous improvement initiatives that ensure high customer satisfaction. Adept at managing complex schedules and fostering cross-team collaboration to achieve operational excellence. Career objectives focus on leveraging skills to contribute to innovative solutions in a challenging environment.

Overview

25
25
years of professional experience

Work History

Global Network Operations Coordinator

Zayo Group
Ashburn , VA
04.2022 - Current
  • Oversee the full spectrum of Zayo network maintenance, including scheduling activities and closing out tasks after ensuring successful execution.
  • Tailored processes to meet customer-specific requirements, ensuring high satisfaction with Zayo maintenance procedures.
  • Interact with other Zayo internal organizations to schedule and coordinate maintenance activities, ensure that proper policies are followed, and drive continuous improvement in the Zayo maintenance processes.
  • Coordinated with Zayo's external vendors to ensure precise scope alignment and expected timelines for service disruptions.
  • Work nights and/or weekends as scheduled or necessary due to workload or emergency maintenance activities.
  • Excel in collaborative team environments and thrive independently with minimal oversight.
  • Executed special projects as needed.

NCC Maintenance Coordinator

Zayo Group Holdings Inc. (Formally AboveNet Communications)
Herndon, VA
04.2012 - 12.2018
  • Oversaw Zayo network maintenance by scheduling activities and assessing customer impact via inventory systems, SONET, and DWDM.
  • Communicated with customers through written and oral methods, resolving inquiries and concerns.
  • Coordinated with internal departments to oversee planned maintenance activities.
  • Escalated issues within the management chain of third-party organizations when notifications were missing details or advance notice.
  • Executed night and weekend shifts as required by workload demands.
  • Adept at working autonomously while thriving in group settings.
  • Undertook additional tasks as directed.

Office Assistant / Receptionist

AboveNet Communications
Herndon , VA
04.2000 - 07.2012
  • Operated phone systems by answering inquiries, documenting messages, and ensuring proper call direction.
  • Welcomed visitors and handled check-ins.
  • Oversee the management of the office and operational calendars, ensuring conference room reservations.
  • Coordinated financial reimbursement for staff.
  • Coordinated travel logistics for VP of Operations.
  • Oversaw office supplies and maintained inventory levels.
  • Generated FedEx and UPS shipping labels for office.
  • Coordinated efficiently with property management on various building-related issues.
  • Delivered administrative assistance to a team exceeding 50 employees.

Skills

  • Proficient in Computer Applications
  • Experienced in Standard Office Technology
  • Experienced in Administrative Systems
  • Core Office Administration Skills
  • Proficient in SalesForce
  • Skilled in XLR Tool usage
  • Skilled in IQGeo tool usage
  • Skilled at using Zayo Forecast software

Timeline

Global Network Operations Coordinator

Zayo Group
04.2022 - Current

NCC Maintenance Coordinator

Zayo Group Holdings Inc. (Formally AboveNet Communications)
04.2012 - 12.2018

Office Assistant / Receptionist

AboveNet Communications
04.2000 - 07.2012

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Tracey Hughes