Shanequa Bailey
Middletown,NY
Summary
To obtain a responsible position in a field where my education and work experience will be valuable.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Asylum Case Manager
Platinum Community Care
Newburgh, NY
05.2023 - 12.2024
- Conducting initial intake assessments with a focus on addressing critical needs specific to asylum seekers.
- Utilizing assessment tools, such as CARES, tailored to identify support service requirements unique to the asylum-seeking population, and making immediate referrals.
- Providing orientation to clients about the shelter program, the asylum process, and the potential consequences.
- Developing Individualized Living Plans (ILPs) in close collaboration with other Social Service providers, ensuring tailored support services that align with the asylum journey.
- Assisting clients in understanding and accessing the asylum process and related resources.
- Completing psycho-social assessments within the first 30 days of intake, with sensitivity to the asylum-seeking experience.
- Monitoring and tracking client progress, addressing the specific challenges faced by asylum seekers.
- Empowering clients to actively participate in their own asylum planning and goal setting.
- Conducting regular meetings with clients (weekly/bi-weekly or as needed) to address their unique circumstances and emotional needs.
- Collaborating with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.
- Referring clients to relevant organizations specializing in asylum-related legal assistance.
- Connecting clients with culturally sensitive resources to aid in their adjustment and integration into the community.
- Maintaining thorough client files, documenting conversations, warnings, and progress reports while preserving the utmost confidentiality.
- Reporting critical incidents immediately to the Site Director/Director of Social Services.
- Establishing strong partnerships with asylum-focused community organizations to facilitate referrals and support services.
- Escorting clients to asylum-related appointments and hearings, providing emotional support throughout the process.
Criminal Justice Initiative Program Supervisor
Hudson Valley Community Services
Newburgh, NY
09.2016 - 02.2023
- Development and supervision of staff and programs in order to provide appropriate supportive services.
- Manage programs to comply with all agency policies and funder program standards, resulting in quality client care through tracking and monitoring contract deliverable in order to maintain contracts.
- Develops and implements HIV related trainings in order to educate incarcerated individuals.
- Conducts DOH CJI Peer Educator training in order to prepare incarcerated individuals to become peer facilitators.
- Facilitates counseling and HIV testing to individuals with unknown serostatus in order to identify new HIV infections.
- Providing educational trainings and HIV testing within six correctional facilities within NYSDOCCS.
- Provide training for inmates interested in becoming peer educators with the Prisoners for AIDS Counseling and Education (PACE) Program.
- Assist the P.A.C.E. Program in setting up trainings within each facility.
- Develop and provide training and education to incarcerated individuals, staff and peer educators.
- Provide individual education and risk assessments to HIV and/or HCV at risk inmates, PACE Facilitators, and all Linkage & Navigation clients.
- Compile program data, ensure that all required data is entered into the AIDS Institute Reporting System (AIRS) and prepare reports in accordance with funders requirements.
- Maintain ongoing relationships with NYS DOCCS staff and other community-based organizations.
- Develop and maintain resource networks for service coordination.
- Conduct weekly supervision with the HIV Linkage Specialist and HCV Linkage Specialist.
- Hold meetings with facility staff and PACE members to assess program needs and address concerns.
- Complete monthly reports and statistics in accordance with contractual requirements.
- Collect and enter data in to the AIRS database.
- Continually conduct quality assurance reviews to ensure the maintenance of client charts, adherence to program standards, the goals and objectives of the work-plan and compliance with agency policies.
Residence Manager
St. Dominics Home
Goshen, NY
09.2015 - 09.2016
- Provide leadership and oversight of a community residence for young women with developmental disabilities in Goshen, NY.
- Overseen the daily operations of the home; leads a staff of direct support professionals; implements and enhances services through development of residential habilitation plans; participates in the interviewing, selection and training of new staff.
- Ensures a high quality of services aimed at supporting individuals to develop independent life skills and lead healthy and rewarding lives as active members of their community.
- Serves as a role model and advocate, ensured consumer safety, overseen proper maintenance and cleanliness of the residence; develops and implements Individual Habilitation Plans, Person Centered Plans and ensures training of adult living skills in a dignified and respectful manner.
- Certified in SCIP-R physical interventions (Perform Strategies for Crisis Intervention and Prevention as necessary for physical restraint and control of individuals exhibiting aggressive behaviors).
- Advocated for the rights of the consumers.
- Maintains consumer specific information in a confidential manner.
- Supervises consumers at all time.
Developmental Disabilities Family Support Supervisor
Mental Health Association of Orange County
Middletown, NY
08.2012 - 09.2015
- Coordinated and maintained the operation of the CAPIS (Crisis Assessment, Prevention, Intervention Services) Program, providing direct services and advocacy to individuals with developmental disabilities and their families.
- Serves as liaison for CAPIS Program's Crisis Assessment and Intervention Team of consultants.
- Facilitate the creation of a support network for each child and family; convene regular meetings of the family and support circle to monitor progress towards jointly developed service goals.
- Provided crisis intervention, information and referral to callers on the Helpline as needed.
- Facilitated family support groups such and Intellectual Developmental Disabilities (IDD) Group, Residential Group, Sparks (Self-Advocacy) Group.
- Provide outreach to engage children and families who are eligible for the program.
- Supervised activities of the Developmental Disabilities Family Support Coordinator.
- Supervised the activities of the Developmental Disabilities Family Support Associate.
- Monitored the operations of the Sibling Project, ATM (Access to Money Reimbursement Program), Blue Renaissance, ASSIST (Acquiring Social Skills through Intervention, Support and Training) and ISS (individual Support and Services).
- Provided information, educational conferences and seminars for families, area professionals and the general community through outreach and monthly Lunch & Learn trainings.
- Represented Mental Health Association at various community meetings at the local, regional and state levels.
- Prepares monthly, quarterly and annual reports.
- Interfaced with OPWDD's and Foothold's on-line registration and rosters.
- Served on MHA's Incident Review Committee and acts as primary investigator for NYS Office of Mental Health and NYS Department of Health Homes incidents.
- Ensured program compliance with funding sources and other regulatory agencies.
Sing Sing Correctional Facility Entitlements Specialist
Center for Urban Community Services
Ossining, NY
12.2010 - 06.2012
- Responsible for compiling and submitting the application for SSI/SSD for inmates with a Serious Mental Illness (SMI) being released from NYS prison facilities to NYC in collaboration with pre-release coordinators and Social Workers.
- Coordinated video telephone conferences with Supportive Housing providers for an inmate at NYS Correctional Facility who has a Mental Illness.
- Provided community-based mental health and substance abuse outpatient treatment, as well as providing training/technical assistance.
- Provided direct services such as intakes and group facilitation in accordance with facility schedule.
- Maintained accurate case notes on each inmate's needs and progress.
- Ensured timely and accurate payroll entry, weekly through ADP.
- Handled the hiring process, which includes recruitment, interviewing, and onboarding.
Senior Case Manager/ Outreach
Center for Urban Community Services
New York, NY
07.2006 - 12.2010
- Experienced working in residential treatment and with MICA and homeless populations.
- Knowledge of HRA, NYC Department of Homeless Services CARES system and NY/NY 2010E Supportive Housing applications.
- Responsible for providing direct outreach, housing and substance abuse referral services for all homeless individuals encountered in the field during shift.
- Provided case management as well as person centered clinical services including but not limited to entitlements assistance, counseling, advocacy, referrals, crisis intervention, psycho-education, escorting to various appointments within the community, and coordination of care with outside services providers.
- Managed a client caseload of 40.
- Knowledge of Section 8, LIHTC and HUD.
- Worked one on one with a client who is displaying significant stress or assist with management issues as they relate to the client.
- Supervised an early morning outreach team and assisted Program Director with interviewing new hires.
Housing Supervisor
FEGS
New York, NY
08.2001 - 03.2006
- Worked closely with staff and assist them by setting expectations.
- Assigned caseload/work to staff for processing.
- Set deadline timeframes for work completion.
- Generated reports to measure/chart employee's work goals are met.
- Made sure Staff attended program training.
- Assigned and assured staff completed work in a timely manner.
- Signed vouchers and execute contracts timely to assist clients in their moving process.
- Conducted moving papers briefings (when required).
- Conducted initial briefings (when required).
- Attended hearings required HCV Program Informal Hearing proceedings as required.
- Capable of recognizing staff's deficiencies and take disciplinary action when warranted.
- Held weekly meetings with staff to discuss policy and procedure changes, issues, or concerns.
- Met with the Program Manager weekly to review/discuss changes or suggestions for the improvement to program operation.
- Develop internal operational procedures which are consistent with HCR Administrative Plan and HUD Regulations.
- Monitored and updated the waiting list for housing.
- Monitored special programs. VASH, HUD, Section 8 FUP.
- Performed HQs Inspections when required.
- Performed initial and annual evaluations on staff.
Education
Bachelors of Science - Criminal Justice
Monroe College
Bronx, NY06.2026
Associates of Science - Criminal Justice
Monroe College
Bronx, NY06.2007
Certification
- Corporate Compliance
- Infection Control
- SCIP-R
- First Aid and CPR
- Incident Reporting
- Sexual Harassment
- HIPAA Confidentiality
- Abuse Risk Management
- AMAP Certified
- Insulin Certified
- Naloxone
- OMH Incident Investigator
Coursework
- American Legal System
- Criminal Law
- Psychology of Abnormal Behavior
- Sociology
- Diversity in Criminal Justice
- Juvenile Delinquency
- Human Services
- Case Management
Timeline
Asylum Case Manager
Platinum Community Care
05.2023 - 12.2024
Criminal Justice Initiative Program Supervisor
Hudson Valley Community Services
09.2016 - 02.2023
Residence Manager
St. Dominics Home
09.2015 - 09.2016
Developmental Disabilities Family Support Supervisor
Mental Health Association of Orange County
08.2012 - 09.2015
Sing Sing Correctional Facility Entitlements Specialist
Center for Urban Community Services
12.2010 - 06.2012
Senior Case Manager/ Outreach
Center for Urban Community Services
07.2006 - 12.2010
Housing Supervisor
FEGS
08.2001 - 03.2006
Associates of Science - Criminal Justice
Monroe College
Bachelors of Science - Criminal Justice
Monroe College