Shanequa Brown
Nashville,TN
Summary
Detail-oriented technology support professional and cybersecurity graduate with expertise in technical customer support and troubleshooting. Currently serving as a GoDaddy Care Guide, skilled in delivering clear technical solutions and safeguarding customer information. Aiming to apply strong problem resolution, communication, and documentation skills to a Desktop Technician role.
Overview
15
15
years of professional experience
Work History
Care Guide I
GoDaddy
12.2025 - Current
- Resolved technical and account concerns, ensuring positive support experience and customer satisfaction.
- Troubleshot customer issues and clearly explained technical steps, improving user understanding.
- Delivered technology-focused customer support and guidance for GoDaddy products and services, enhancing user experience.
Store Manager
Total Wireless by Verizon
04.2024 - 08.2025
- Assisted customers with mobile services, devices, accounts, payments, and activations to enhance user experience.
- Addressed customer concerns and provided guidance on technology products and services to improve satisfaction.
- Oversaw inventory management and trained Wireless Consultants on procedures and service standards to ensure compliance.
Customer Service Representative
GO MD Wireless - Affordable Connectivity Program
07.2022 - 04.2024
Sales Consultant
AT&T Mobility
01.2021 - 07.2022
- Guided customers in selecting technology products and services to meet their needs.
- Handled customer accounts and addressed inquiries to enhance satisfaction.
- Engaged customers to understand their needs and provide tailored solutions.
- Demonstrated product features and benefits to enhance customer awareness.
- Collaborated with team members to achieve sales targets and improve service quality.
Customer Service Representative
T-Mobile USA
03.2015 - 11.2020
- Resolved customer concerns by providing clear explanations of technical solutions, ensuring customer understanding.
- Identified customer needs through targeted questions and effectively explained relevant product features and options.
- Assisted customers with enrollment in Affordable Connectivity Program services.
- Resolved customer inquiries and issues through effective communication and problem-solving.
- Educated customers about program benefits and eligibility requirements.
Customer Service Representative
Comdata Inc
01.2012 - 01.2015
- Responded to customer calls with professionalism and accuracy promptly and professionally while providing accurate information.
- Assisted in implementing customer-service procedures to enhance efficiency and maintained strong written and verbal communication.
- Assisted customers with inquiries regarding affordable connectivity options.
- Resolved technical issues related to wireless service and devices.
- Educated clients about program eligibility and application processes.
Education
High School Diploma -
Whites Creek High School
Nashville, TNCybersecurity Program -
Pivot Technology
Nashville, TNSkills
- Technical Support
- IT Support
- Troubleshooting
- Technical troubleshooting
- End-user support
- Desktop support
- Customer Education
- Training
- Account management
- Data confidentiality
- Documentation
- Technology & Security Awareness
- Privacy Awareness
- Data Team Collaboration
- Problem Solving
- Conflict Resolution
- De-escalation
- Customer Feedback
- Team Collaboration
- Technical troubleshooting
- IT Support
Career Focus
- Desktop Support
- End-User Support
- Technical Troubleshooting
- IT Support
Cybersecurity Skills
- Desktop Support
- End-User Support
- Technical Troubleshooting
- IT Support
Timeline
Care Guide I
GoDaddy
12.2025 - Current
Store Manager
Total Wireless by Verizon
04.2024 - 08.2025
Customer Service Representative
GO MD Wireless - Affordable Connectivity Program
07.2022 - 04.2024
Sales Consultant
AT&T Mobility
01.2021 - 07.2022
Customer Service Representative
T-Mobile USA
03.2015 - 11.2020
Customer Service Representative
Comdata Inc
01.2012 - 01.2015
High School Diploma -
Whites Creek High School
Cybersecurity Program -
Pivot Technology