SHANEQUA JACKSON
Milwaukee,WI
Summary
Motivated professional with a 10+ year commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
ARIAD
Waukesha, WI
01.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Business Owner
Vipchicboutique
Milwaukee, WI, USA
09.2018 - Current
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with crew members, organization
- Prepared staff work schedules and assigned specific duties
- Developed strategic plans and kept business on track to meet objectives
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Maintained up-to-date records of business transactions using accounting software such as QuickBooks
Manager
Papa Johns
Milwaukee, WI, USA
08.2009 - 09.2019
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Communicated plans and actions to meet departmental goals
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
School Bus Driver
Dairyland Bus Inc
Milwaukee, WI, USA
08.2015 - 06.2017
- Assisted special needs children with boarding and exiting the bus safely
- Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment for proper functionality
- Successfully completed all required training courses related to school bus operation and safety
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Education
BACHELOR OF ARTS (B.A) - OCCUPATIONAL THERAPY
University of Wisconsin
Milwaukee05.2021
Skills
- Issue Resolution
- Staff Management
- Customer Relations
- Strategic Decision-Making
- Attention to Detail
- Mission and Vision
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
ARIAD
01.2024 - Current
Business Owner
Vipchicboutique
09.2018 - Current
School Bus Driver
Dairyland Bus Inc
08.2015 - 06.2017
Manager
Papa Johns
08.2009 - 09.2019
BACHELOR OF ARTS (B.A) - OCCUPATIONAL THERAPY
University of Wisconsin