Shanequa James
Teaneck,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Support Specialist
Holy Name Hospital
Teaneck, NJ
10.2021 - Current
- Responded to patient concerns and questions through email or phone calls with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Scheduled appointments for patients
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collections Specialist
Radius Gobal/American Express
Ramsey, NJ
05.2019 - 02.2021
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled 150 - 200 outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved monthly goals of $65,000 - $95,000
- Managed legal invoice processing for litigation by foreclosure attorneys.
Commercial Collector
Cawley & Bergmann
Newark, NJ
08.2017 - 07.2018
- Prepared and submitted reports to management of proposed payment settlement details.
- Kept company-sensitive documents secure.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Entered client details and notes into system for interdepartmental access and review.
- Carried out day-day-day duties accurately and efficiently.
Debt Recovery Specialist
Korsinsky & Klein
Hackensack, NJ
01.2013 - 12.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Education
High School Diploma -
Teaneck High School
Teaneck, NJ06.1996
Skills
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Self-Motivated
- Data Entry
- Thorough understanding of th Federal Debt Collection Practices Act (FDCPA)
Timeline
Patient Support Specialist
Holy Name Hospital
10.2021 - Current
Collections Specialist
Radius Gobal/American Express
05.2019 - 02.2021
Commercial Collector
Cawley & Bergmann
08.2017 - 07.2018
Debt Recovery Specialist
Korsinsky & Klein
01.2013 - 12.2016
High School Diploma -
Teaneck High School
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