Shanequia “Nikki” Scott
Daleville
Summary
Compassionate and service-oriented healthcare professional with over 10 years of experience supporting patients across diverse settings. Skilled in care coordination, patient education, and advocacy to help individuals navigate complex healthcare systems and access the resources they need. Adept at building rapport, assessing patient needs, and collaborating with multidisciplinary teams to improve health outcomes. Committed to delivering empathetic, patient-centered support while upholding the highest standards of confidentiality and professionalism.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
RPM Specialist
Premier Cardiology
Enterprise
01.2023 - Current
- Monitor and assess patient health data to proactively identify trends and potential health concerns, ensuring timely intervention and follow-up.
- Serve as a primary point of contact for patients, providing education on chronic disease management, device usage, and self-care practices.
- Maintain regular outreach to build trust and support patients in understanding and navigating their treatment plans.
- Coordinate care by communicating patient needs and changes in condition with providers, pharmacies, and other healthcare partners.
Medical Assistant
Premier Cardiology
Dothan
08.2017 - Current
- Assisted patients through the care process by rooming, collecting medical histories, and explaining procedures and next steps in their visit.
- Educated patients about prescribed medications, heart health, and self-care after hospitalizations.
- Conducted vital signs, EKGs, and other assessments to support providers in delivering comprehensive care.
- Helped coordinate follow-up appointments, referrals, and resources to support patient health goals.
Medical Coder
Premier Cardiology
Enterprise
08.2021 - 12.2022
- Reviewed and abstracted patient records to accurately code diagnoses and procedures, ensuring proper reimbursement and compliance.
- Collaborated with healthcare providers to clarify documentation and improve record accuracy.
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
Medical Records Specialist
Premier Cardiology
Enterprise
09.2019 - 12.2022
- Answered inquiries regarding the status of patient records or their availability.
- Acted as a liaison between patients, providers, and insurance companies to facilitate access to medical records and ensure continuity of care.
- Protected patient privacy by adhering to HIPAA regulations while efficiently handling requests and documentation.
Certified Nursing Assistant
Extendicare
Dothan
09.2016 - 09.2017
- Provided compassionate assistance with daily living activities, supporting patients’ comfort, dignity, and understanding of their care plans.
- Observed and reported changes in condition, contributing to timely interventions and coordinated care.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 01.2019 - 01.2020
Medical Assistant - Medical Assistant
Fortis College
Dothan, AL 05.2016 - 07.2017
Enterprise High School
Enterprise , ALSkills
- Patient data analysis
- Chronic disease management
- Patient education
- Care coordination
- Vital signs assessment
- Electronic health records
- HIPAA compliance
- Communication skills
- Time management
- Team collaboration
- Critical thinking
- Attention to detail
Timeline
RPM Specialist
Premier Cardiology
01.2023 - Current
Medical Coder
Premier Cardiology
08.2021 - 12.2022
Medical Records Specialist
Premier Cardiology
09.2019 - 12.2022
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
01.2019 - 01.2020
Medical Assistant
Premier Cardiology
08.2017 - Current
Certified Nursing Assistant
Extendicare
09.2016 - 09.2017
Medical Assistant - Medical Assistant
Fortis College
05.2016 - 07.2017
Enterprise High School