Shanera Melton
Wilson,NC
Summary
Dynamic and self-motivated professional with a proven track record at Alliance One International, excelling in fast-paced environments. Known for exceptional communication and problem-solving skills, I thrive in team settings while maintaining a keen attention to detail. Committed to continuous improvement and adept at managing multiple tasks efficiently.
Overview
7
7
years of professional experience
Work History
Wearhouse
Alliance One International
Wilson
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Wearhouse
Next Century Spirits
Zebulon, NC
03.2024 - 04.2025
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Front Desk Receptionist
Tru By Hilton
Wilson, NC
01.2023 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Wearhouse
Butterball
Mount Olive, NC
07.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
Fairfeild Inn and Suites by Marriott
Rocky Mount, NC
03.2023 - 10.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Streamlined check-in processes, reducing wait times for guests.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
CNA in Training
Maximum Healthcare
Charlotte, NC
02.2022 - 12.2022
- Applied infection control protocols to minimize the risk of cross-contamination among patients, staff, and visitors.
- Utilized time management strategies effectively prioritizing tasks, ensuring prompt completion of all responsibilities during each shift.
- Ensured accurate documentation of all care provided, adhering to facility policies regarding electronic health records and medical charting.
- Facilitated mealtime assistance for patients requiring help with feeding or dietary restrictions while ensuring that nutritional needs were met.
- Provided constructive feedback during training sessions as part of ongoing professional development efforts within the team setting.
- Developed strong rapport with patients and families, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.
- Demonstrated professionalism through adherence to ethical guidelines, maintaining strict confidentiality concerning all sensitive patient information.
- Increased patient satisfaction through effective listening skills and empathetic responses during interactions.
- Expanded cultural competence by accommodating diverse backgrounds and preferences amongst both colleagues and patients.
- Collaborated closely with nursing staff to provide seamless continuity of care throughout each shift changeover period.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
EVS Technician
Atrium Health Pineville
Charlotte, NC
07.2020 - 12.2022
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
Shift Manger
KFC Taco Bell
Charlotte, NC
03.2021 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
CNA
Juliet’s Assistant Living
Baltimore, MD
02.2018 - 12.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Bachelor - Psychology And Mental Health
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Wilde Lake
Columbia, MD06.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Wearhouse
Next Century Spirits
03.2024 - 04.2025
Wearhouse
Alliance One International
01.2024 - Current
Wearhouse
Butterball
07.2023 - 04.2024
Front Desk Receptionist
Fairfeild Inn and Suites by Marriott
03.2023 - 10.2023
Front Desk Receptionist
Tru By Hilton
01.2023 - 06.2024
CNA in Training
Maximum Healthcare
02.2022 - 12.2022
Shift Manger
KFC Taco Bell
03.2021 - 06.2021
EVS Technician
Atrium Health Pineville
07.2020 - 12.2022
CNA
Juliet’s Assistant Living
02.2018 - 12.2019
Bachelor - Psychology And Mental Health
Southern New Hampshire University
High School Diploma -
Wilde Lake