Shanerika Kitchings
Augusta,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Reliable individual performs routine collection procedures with strong spacial awareness and time attentiveness. Adept communicator works safely and proficiently in team settings.
Overview
9
9
years of professional experience
Work History
HR Payroll Specialist
ADP
12.2022 - Current
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for [Number] employees to verify accuracy of information.
Patient Care Representative
North Atlanta Primary Care
04.2018 - 12.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Scheduled approximately 400 patients per week and made reminder calls.
Collector
Transworld
01.2015 - 04.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Education
Associate of Science -
Aiken Technical College
Graniteville, SC05.2011
GED -
Augusta Technical College
Augusta, GA05.2008
Skills
- Account Reviews
- Account Management
- Collections Regulatory Guidelines
- Fair Debt Practices
- Monitoring
- Collection Processes
- Learning Strategies
- Staff Development
- Accounts Receivable Specialist
- Payroll Software
- Credit Adjustments
- Financial Reporting
- Payment Acceptance
Timeline
HR Payroll Specialist
ADP
12.2022 - Current
Patient Care Representative
North Atlanta Primary Care
04.2018 - 12.2022
Collector
Transworld
01.2015 - 04.2018
Associate of Science -
Aiken Technical College
GED -
Augusta Technical College
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