SHANESE HARLEY
BROOKLYN
Summary
Department Supervisor with 4 years of experience in retail operations, adept at transforming customer service through strategic scheduling and dynamic team leadership. Demonstrates proficiency in POS systems and cash handling, ensuring efficient store operations while fostering a collaborative and innovative work environment. Committed to driving continuous improvement and delivering exceptional service, with aspirations for professional growth in the retail industry.
Overview
7
7
years of professional experience
Work History
Department Supervisor
H&M
NY
04.2021 - 11.2025
- Together with the store management, I ensure the best H&M standards and operations are being conducted and followed through proper scheduling to maximum conversion and enable commercial activities
- Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
- Ensure the maintenance of the sales floor is managed in a cost-effective way to meet H&M standards and initiate actions accordingly with the store management team
- Perform all store routines, including the opening and closing of the store, following all company practices and procedures
Cashier/Sales Associate
Primark
Brooklyn
02.2020 - 03.2020
- Delivered efficient customer service, enhancing satisfaction and loyalty.
- Managed POS transactions accurately, ensuring smooth operations.
- Organized merchandise displays, improving store aesthetics and sales
- Resolved customer inquiries promptly, fostering positive experiences
Sales Associate
Walgreens
Brooklyn
07.2019 - 08.2019
- Handled register reconciliation, ensuring accuracy and efficiency
- Informed customers about products, enhancing their shopping experience.
- Assisted in purchase completion and rewards enrollment, boosting customer loyalty.
- Addressed customer concerns promptly, improving satisfaction and retention.
Assistant
Brooklyn Tax and Accounting
Brooklyn
10.2018 - 03.2019
- Resolved client issues promptly, enhancing satisfaction and trust
- Managed document tasks, ensuring confidentiality and accuracy
- Boosted client satisfaction with informed, friendly service
Education
Bachelor of Arts - Psychology Major, Sociology Minor
St. Joseph's University
245 Clinton Ave Brooklyn NY 1120505-2024
Skills
- Teamwork
- Adaptability
- Communication
- Time Management
- Scheduling
- Customer Service
- POS
- Retail Operations
- Sales
- Cash Handling
- Performance improvement
- POS systems operations
- Staff supervision
- Policy enforcement
- Problem resolution
- Leadership skills
- Customer service
- Team leadership
- Conflict resolution
- Sales analysis
- Cash handling
Timeline
Department Supervisor
H&M
04.2021 - 11.2025
Cashier/Sales Associate
Primark
02.2020 - 03.2020
Sales Associate
Walgreens
07.2019 - 08.2019
Assistant
Brooklyn Tax and Accounting
10.2018 - 03.2019
Bachelor of Arts - Psychology Major, Sociology Minor
St. Joseph's University