Shanese Reddish
Tallahassee
Summary
Compassionate Nurse Extern with a robust background in customer service, dedicated to enhancing patient experiences in the medical field. Recognized for high productivity and efficient task management, bringing specialized skills in patient care management and emergency response preparedness. Strong communicator with a proven ability to foster teamwork and empathy within healthcare settings. Aiming to contribute to a patient-centered environment that prioritizes quality care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nurse Extern
TALLAHASSEE MEMORIAL HEALTHCARE
Tallahassee
02.2023 - Current
- Assists 10 to 15 patients a day with mobility, hygiene, and nutritional needs.
- Supports registered nurses in 5 to 10 tasks a day.
- Collected blood, tissue and other laboratory specimens for testing.
- Communicated and interacted with patients to determine need for assistance or emotional and physical support.
- Helped manage patient nutrition by setting up meal trays and assisting with feeding as necessary.
ONLINE ORDER FILLING AND DELIVERY
WALMART
Tallahassee
04.2022 - 10.2022
- Packaged 30 to 40 orders a day for consumers.
- Deescalated 5 to 7 situations where consumers were dissatisfied with our lack of products.
- Completed day-to-day duties accurately and efficiently.
BEAUTY ADVISOR
BEAUTY
Tallahassee
03.2021 - 03.2022
- Assisted 50-75 customers a day in choosing the accurate product for their hair/skin care needs
- Persuaded 5-10 customers to sign up for loyalty points
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Recommended complementary products based on guest interests or items selected for purchase.
- Showed customers how to apply makeup and other products to achieve desired looks.
CUSTOMER SERVICE REPRESENTATIVE
K-FORCE
Sunrise
08.2020 - 09.2020
- Communicated with 100 to 150 claimants a day for Titan Technology.
- Directed 20 to 30 claimants to attain unemployment claims.
- Navigating 50 to 80 claimants via phone to reapply or apply for benefits.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Science - Nursing
Tallahassee State College
Tallahassee, FL05-2025
High School Diploma -
Coral Glades High School
Coral Springs, FL05-2020
Skills
- Computer Applications: Microsoft Office, Microsoft Excel, Mac/Apple Operating Systems, Medical Charting System
Certification
- Basic Life support Certification, American Heart Association April 2024
Accomplishments
- Barack Obama Achievement Certificate (2016)
Timeline
Nurse Extern
TALLAHASSEE MEMORIAL HEALTHCARE
02.2023 - Current
ONLINE ORDER FILLING AND DELIVERY
WALMART
04.2022 - 10.2022
BEAUTY ADVISOR
BEAUTY
03.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
K-FORCE
08.2020 - 09.2020
Associate of Science - Nursing
Tallahassee State College
High School Diploma -
Coral Glades High School
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