Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shanessa Reynolds

Worthing,SD

Summary

Dynamic professional with a proven track record in customer relations and sales management at Year Round Brown Tanning Salons. Expert in organization and problem-solving, consistently exceeding sales targets while fostering client loyalty. Adept at training staff and enhancing team performance, ensuring exceptional service delivery and operational efficiency.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

15
years of professional experience

Work History

S and R Visuals

Owner
01.2018 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
  • Digitally edited photos to enhance appearance.

Royal Table Massage Therapy

Receptionist
04.2025 - 08.2025

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Year Round Brown Tanning Salons

Sales Manager
09.2013 - 08.2023

Job overview

  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Taco Johns

Shift Leader
01.2011 - 08.2013

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Pennfoster
Pennsylvania Furnace, PA

No Degree

University Overview

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Scheduling
  • Appointment scheduling
  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Training staff
  • Client relations
  • Guest relations

Timeline

Receptionist
Royal Table Massage Therapy
04.2025 - 08.2025
Owner
S and R Visuals
01.2018 - Current
Sales Manager
Year Round Brown Tanning Salons
09.2013 - 08.2023
Shift Leader
Taco Johns
01.2011 - 08.2013
Pennfoster
No Degree
Shanessa Reynolds