Shanet Belk
Winnsboro,SC
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Administration and Operation. Hard-working Manager with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
18
18
years of professional experience
Work History
Manager on Duty
Prospect Airport Services
08.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Call Center Customer Service Representative
Iqor
05.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Generated customer service reports to track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Office Assistant
Morningstar Storage
01.2021 - 01.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Correctional Sergeant
South Carolina Department Of Juvenile Justice
05.2006 - 12.2020
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
- Monitored and confirmed compliance with safety standards and regulations.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Supervised 20-40 employees and performance of tasks and managed 30-60 offenders.
- Handled inmate counts and searches for missing inmates.
- Participated in development of correctional policies and procedures.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Transportation Driver
SC Department Of Probation, Parole And Pardon Services
06.2005 - 04.2006
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered passengers to destinations safely and on time.
Education
Bachelor of Science - Behavioral Sciences
Columbia College
Columbia, SCAssociate of Science - Criminal Justice
Midlands Technical College
West Columbia, SC05.2013
High School Diploma -
Ridge View High School
Columbia, SC05.2003
Skills
- Processes and Procedures
- Employee Performance Management
- Resolving Complaints
- Negotiation and Conflict Resolution
- Consulting Supervisors
- Leadership
- Shift Coverage
- Training and Development
- Staff Discipline
- Productivity Performance, Priority Management
- Supervising Employees
- Policy Enforcement
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Following Supervisor Instructions
Timeline
Manager on Duty
Prospect Airport Services
08.2022 - Current
Call Center Customer Service Representative
Iqor
05.2022 - 08.2022
Office Assistant
Morningstar Storage
01.2021 - 01.2022
Correctional Sergeant
South Carolina Department Of Juvenile Justice
05.2006 - 12.2020
Transportation Driver
SC Department Of Probation, Parole And Pardon Services
06.2005 - 04.2006
Bachelor of Science - Behavioral Sciences
Columbia College
Associate of Science - Criminal Justice
Midlands Technical College
High School Diploma -
Ridge View High School
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