Maxwell Keene
North Las Vegas
Summary
Dynamic Passenger Service Assistant at Prospect Airport Services, skilled in ticketing systems and fostering teamwork. Enhanced passenger experiences through effective communication and problem-solving, while training staff to uphold high service standards. Recognized for improving operational efficiency during peak times, demonstrating strong organizational skills and a commitment to professionalism.
Overview
2
2
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
09.2023 - Current
- Assisted passengers with check-in procedures, ensuring timely and efficient processing.
- Provided information on flight schedules and airport services to enhance passenger experience.
- Coordinated baggage handling operations, minimizing delays and improving service efficiency.
- Resolved passenger inquiries and concerns professionally, fostering positive interactions.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Monitored boarding processes to ensure compliance with safety regulations and smooth transitions.
- Collaborated with team members to streamline operations during peak travel times for improved flow.
Education
Bachelor of Science - Electrical Engineering
University of Nevada, Las Vegas
Las Vegas, NV05-2027
High School Diploma -
Valley High School
Las Vegas05-2023
Skills
- Disability assistance awareness
- Ticketing system
- Patience and tolerance
- Time management expertise
- Data entry proficiency
- Professionalism and poise
- Language proficiency (Japanese & English)
- Strong interpersonal skills
- Strong organization
- Motivating employees
- Investigating problems
- Teamwork and collaboration
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Passenger Service Assistant
Prospect Airport Services
09.2023 - Current
Bachelor of Science - Electrical Engineering
University of Nevada, Las Vegas
High School Diploma -
Valley High School
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