Carys Monsen
Magna,UT
Summary
Customer service professional with proven track record in managing passenger needs efficiently. Notable for enhancing passenger experience through timely support and coordination. Known for strong team collaboration and adaptability to changing situations. Key skills include conflict resolution and multitasking. Utilizes strong communication and interpersonal skulls to ensure passenger satisfaction with a track record of maintaining calm and efficiency in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
11.2023 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
- Completed comprehensive dispatch training for passengers needing mobility assistance, gaining expertise in passenger service coordination, real-time communication protocols, and efficient resource allocation to ensure timely and courteous mobility support.
Team Leader
Baskin-Robbins
01.2023 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
- Supported staff training initiatives by sharing knowledge of best practices in food handling and preparation techniques.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
Concession Stand Volunteer
Live Nation
08.2021 - 11.2022
- Assisted in inventory management, accurately tracking stock levels and notifying supervisors of shortages.
- Facilitated prompt service during high-volume periods by quickly processing orders and efficiently managing queues.
- Set up and dismantled concession stands at various events, ensuring all equipment was in proper working order.
- Increased sales through suggestive selling and upselling of menu items.
- Implemented efficient cash handling processes, minimizing wait times for customers while maintaining accuracy in transactions.
- Performed routine maintenance tasks on equipment as needed, ensuring optimal performance during operation hours.
- Enhanced customer experience by providing friendly and efficient service at the concession stand.
- Balanced registers at the end of each shift, verifying funds against reported sales figures.
Education
Cyprus High School
Magna, UTSkills
- Disability assistance awareness
- Conflict resolution techniques
- Baggage handling procedures
- Airport safety protocols
- Customer service management
- Passenger assistance
- Security screenings
- Boarding gate procedures
- Pre-boarding checking
- Investigating problems
- Patience and tolerance
- Time management expertise
Timeline
Passenger Service Assistant
Prospect Airport Services
11.2023 - Current
Team Leader
Baskin-Robbins
01.2023 - 10.2023
Concession Stand Volunteer
Live Nation
08.2021 - 11.2022
Cyprus High School
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