Donna Anastasof
Chicago,Il
Summary
Dynamic and detail-oriented professional with extensive experience at United Ground Express, excelling in passenger assistance and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and strong problem-solving abilities. Proficient in ticketing systems and committed to ensuring safety and comfort for all travelers.
Overview
10
10
years of professional experience
Work History
Passenger Service Assistant
United Ground Express
04.2023 - 11.2023
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
Cabin Cleaner
Scrubs
09.2022 - 03.2023
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
Customer Service/Cashier
Citco
01.2022 - 09.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Customer Service/Cashier
BP
04.2021 - 12.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Representative
SJK
02.2014 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Pharmacy Technician
Daley Colleges of Chicago
Chicago, IL09.2014
St. Barbara
Chicago, IL05.1989
Skills
- Disability assistance awareness
- Ticketing system
- Patience and tolerance
- Time management expertise
- Data entry proficiency
- First aid training
- Conflict resolution techniques
- Baggage handling procedures
- Airport safety protocols
- Strong interpersonal skills
- Strong organization
- Passenger assistance
- Cash management
- Baggage handling
- Pre-boarding checking
- Baggage checks
- Baggage handling abilities
- Passenger check-in
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Detail-oriented
Timeline
Passenger Service Assistant
United Ground Express
04.2023 - 11.2023
Cabin Cleaner
Scrubs
09.2022 - 03.2023
Customer Service/Cashier
Citco
01.2022 - 09.2022
Customer Service/Cashier
BP
04.2021 - 12.2021
Customer Service Representative
SJK
02.2014 - 04.2020
Pharmacy Technician
Daley Colleges of Chicago
St. Barbara