Joaquin Hill
Grand Rapids,MI
Summary
Proactive professional with a strong foundation in customer service and time management. Known for resolving customer issues and enhancing the travel experience through effective communication and teamwork, ready to support company operations and customer satisfaction.
Overview
1
1
Certification
Work History
Passenger Service Assistant
Prospect Airport Services
Grand Rapids, MI
05.2025 - 09.2025
- Collaborated with airline staff to resolve passenger inquiries and issues.
- Assisted passengers with check-in procedures and baggage handling.
- Managed lost luggage claims and coordinated recovery efforts for passengers.
- Supported special assistance requests for passengers with disabilities or needs.
- Managed customer complaints in a professional manner while resolving any issues that arose promptly.
- Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
- Coordinated ground transportation services for arriving and departing passengers as requested.
- Provided first aid assistance when needed in emergency situations involving sick or injured passengers.
- Provided wheelchair assistance to disabled passengers as needed.
- Answered customer inquiries regarding flight information and airport services.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Operated computerized system to handle ticketing and check-ins.
- Controlled door access, opening and closing on time and maintaining safety.
Education
High School Diploma -
Kelloggsville Public Schools
4787 Division Ave S, Grand Rapids, MI 4954805-2025
Skills
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Time management
- Conflict management
- Safety compliance
- First aid assistance
- Airport safety protocols
- Disability assistance awareness
- Cultural sensitivity
- Time management expertise
- Patience and tolerance
- Conflict resolution techniques
- Public speaking confidence
- Airline policies
Certification
OSHA certified
Affiliations
Highschool football and wrestling
Timeline
Passenger Service Assistant
Prospect Airport Services
05.2025 - 09.2025
High School Diploma -
Kelloggsville Public Schools