Chandra Timsina
Glendale,AZ
Summary
Knowledgeable airport services professional with 7+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
7
7
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
01.2019 - Current
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Escorted handicapped passengers from terminal to aircraft.
- Provided customers with information on routes, timetables or concourses.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
Passenger Service Assistant
Abm Industries Inc Or Abm Building Value
01.2018 - 12.2019
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
Sales Associate
Duty Free Americas Inc.
12.2016 - 11.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Cleaner
Jetstream Ground Services Phoenix
12.2016 - 03.2017
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
High School Diploma -
Singri Higher Secondary School
India Assam05.1995
Skills
- First Aid Training
- Passenger Assistance
- Customer Service
- Cashiering
- Problem Solving Abilities
- Patience and Tolerance
- Decision Making Abilities
- Excellent Communication
- Positive Attitude
- Critical Thinking
- Adaptability and Flexibility
- Airport Safety Protocols
- Customer Service Orientation
- Teamwork and Collaboration
Nepali,Hindi,Assamies,English
I speak More Than 4 Language
Languages
English
Full Professional
Hindi
Full Professional
Assamese
Full Professional
Bengali
Full Professional
Nepali
Native or Bilingual
Timeline
Passenger Service Assistant
Prospect Airport Services
01.2019 - Current
Passenger Service Assistant
Abm Industries Inc Or Abm Building Value
01.2018 - 12.2019
Sales Associate
Duty Free Americas Inc.
12.2016 - 11.2017
Cleaner
Jetstream Ground Services Phoenix
12.2016 - 03.2017
High School Diploma -
Singri Higher Secondary School
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