Shanet Williams
Springfield,IL
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Experienced healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated professional.
Overview
13
13
years of professional experience
Work History
Cashier
Casey's General
Springfield, IL
05.2021 - 06.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
Home Health Aide
Help at Home
Springfield, IL
08.2018 - 12.2020
- Assisted in ambulation and exercise routines for clients.
- Administered prescribed medications under direction from physician.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Documented care provided and submitted notes to supervisor.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Homemaker Aide
Community Care Inc.
Springfield, IL
04.2015 - 11.2017
- Monitored client condition by observing physical and mental condition, intake and output and exercise.
- Provided emotional support to both clients and family members during difficult times.
- Participated in care coordination conferences and staff meetings to improve skills set.
- Provided compassionate elder care, assisting with mobility, personal care, and medication reminders.
Waitress
IHOP
Springfield, IL
01.2011 - 07.2016
- Responded to ad hoc cleaning duties at end of shift.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated daily specials to customers.
Education
High School Diploma -
J&M Institute
Springfield, IL05-2022
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Customer service
- Clear communication
- Cash management
- Patience and empathy
- Work ethic and integrity
- Patient transfers
- Patient hygiene assistance
- Medication assistance
- Lifting and transferring
- Feeding assistance
- Patient care
Timeline
Cashier
Casey's General
05.2021 - 06.2024
Home Health Aide
Help at Home
08.2018 - 12.2020
Homemaker Aide
Community Care Inc.
04.2015 - 11.2017
Waitress
IHOP
01.2011 - 07.2016
High School Diploma -
J&M Institute