Hi, I’m
Shanetra DIAMOND LONG
Collierville,US
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the merchandising business. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Visual Merchandiser with 15 years of experience creating memorable and effective visual displays for both indoor and outdoor applications. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Collaboration with store and advertising management to develop and implement successful merchandising strategies for seasonal and promotional needs has been demonstrated. Dedicated to learning, growing, and succeeding in merchandising industry.
Overview
15
years of professional experience
6
Certification
Work History
TouchPoint 360
Travel Retail Merchandiser
07.2024 - Current
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
Kelly services
Substitute Teacher
08.2019 - Current
Job overview
- Varied classroom instruction and group activities to successfully support students with different strengths and learning styles.
- Carried out activities from lesson plans and provided educational assistance to students.
- Was in charge of up to 30 students in a classroom, reporting problem students to neighboring teachers and keeping detailed behavioral records.
- Completed attendance, grade, and other required documentation.
- Taught a variety of subjects to students in grades K through 12, delivering seamless instruction in the absence of the regular teacher.
- Worked with students of all ages and abilities to help them develop lifelong learning skills and study habits.
DAVACO
Lead Travel Retail Merchandiser
10.2022 - 01.2024
Job overview
- Oversaw a team of up to 30 merchandising employees and ensured that company standards were followed.
- Improved the overall appearance of the store by paying close attention to product and display placement.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Had an excellent attendance record and was always on time for work.
- Updated the floor plan for the 187,000 square foot facility to better present products to customers.
Quest Service Group LLC
Travel Retail Reset Merchandiser
07.2020 - 10.2022
Job overview
- Remodeled stores according to Walmarts standards, by following directions and work in efficient time manner.
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
- Kept all aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking.
- Checked for outdated and overripe items and removed them from inventory to avoid illness and other risks.
- Kept up to date on available products, store promotions, and customer service policies to better assist with any need.
- Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage.
Mid-south area carrier
Amazon Delivery Driver
11.2019 - 10.2022
Job overview
- Quickly and professionally delivered products within Amazon time frame.
- Organized packages and routes for efficient customer service.
- Customer complaints, requests, and feedback were communicated to company management for prompt resolution.
- Use safe and secure loading methods to avoid damaging goods.
- Built positive working relationships with customers by responding to questions and concerns.
- Double-checked that the vehicle inspection stickers and registrations were up to date.
Lausanne Collegiate School
Afterschool Assistant
01.2019 - 10.2019
Job overview
- Collaborated with teachers to identify struggling students in need of additional support outside of school hours.
- Maintained regular communication with teachers regarding student progress in specific subject areas or concerning personal challenges faced by individuals within the program.
Jewelry galore
Assistant Manager
06.2018 - 08.2019
Job overview
- Promoted to Assistant Manager after only 1 month with the company.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
University of Memphis, Memphis, TN
Bachelor of Arts from Fashion Merchandising, Interior Design
01.2019
University Overview
- Dean's List Fall and Spring 2015 Fall 2016-2018
- Trio Scholarship Recipient
- Academic Scholarship Recipient
- Completed AP course in Math
- Professional Development: Business Courses
- Professional Development: Culinary Skills
- Ranked in Top 20% of class
Houston High School, Germantown, TN
High School
01.2015
Skills
- Project organization
- Team building
- Communications
- Team management
- Visual merchandising
- Plan-o-gram creation
- Merchandise planning
- Relationship development
- Merchandising plan creation
- Interior and exterior displays
- Forklift, Scissor lift, and Pallet jack
- ABC license
Certification
- Forklift
- Scissor lift
- Pallet jack
- ABC license
Timeline
Travel Retail Merchandiser
TouchPoint 360
07.2024 - Current
Lead Travel Retail Merchandiser
DAVACO
10.2022 - 01.2024
Travel Retail Reset Merchandiser
Quest Service Group LLC
07.2020 - 10.2022
Amazon Delivery Driver
Mid-south area carrier
11.2019 - 10.2022
Substitute Teacher
Kelly services
08.2019 - Current
Afterschool Assistant
Lausanne Collegiate School
01.2019 - 10.2019
Assistant Manager
Jewelry galore
06.2018 - 08.2019
Houston High School
High School
- Forklift
- Scissor lift
- Pallet jack
- ABC license
University of Memphis
Bachelor of Arts from Fashion Merchandising, Interior Design
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