Shanetria Fifer
Saginaw
Summary
Results-driven member service representative with a strong background in customer service and staff training. Adept at managing membership enrollment processes and fostering a positive experience through active listening and quality control.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Member Service Representative
Planet Fitness
Saginaw
10.2022 - Current
- Coordinated membership enrollment processes to ensure accurate data entry and management.
- Trained new staff on product knowledge and effective communication strategies.
- Resolved member issues promptly, ensuring a positive experience with each interaction.
Production Worker
Amazon
Saginaw
07.2021 - 03.2022
- Operated machinery efficiently to meet daily production targets.
- Collaborated with team members to streamline assembly line processes.
- Maintained cleanliness of workstations to ensure safety and compliance.
- Supported team in achieving targets through effective communication.
Education
Carrollton High School
Saginaw, MISkills
- Membership enrollment
- Data management
- Customer service
- Staff training
- Time management
- Active listening
- Machine operation
- Quality control
- Equipment maintenance
- Assembly line efficiency
Timeline
Member Service Representative
Planet Fitness
10.2022 - Current
Production Worker
Amazon
07.2021 - 03.2022
Carrollton High School