Shanetria Hollis
Atlanta,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
23
23
years of professional experience
2003
2003
years of post-secondary education
Work History
General Manager
Wendy’s
Atlanta, GA
05.2003 - Current
- Directed daily operations to ensure efficient restaurant management.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented inventory control procedures to minimize waste and optimize supply use.
- Developed marketing strategies to increase customer engagement and brand awareness.
- Managed financial budgets to ensure alignment with company goals and standards.
- Analyzed customer feedback to improve service delivery and menu offerings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
Harper/Archer
Atlanta, GASkills
- Inventory control
- Financial management
- Marketing strategy
- Staff training
- Problem solving
- Effective communication
- Team building
- Time management
- Recruitment
- Leader
Accomplishments
- Top 10 Gm
- Serv safe
- Lowest turnover
- Training store manager
- Top Gm Q3 2023
- Lower SOS
Timeline
General Manager
Wendy’s
05.2003 - Current
Harper/Archer