Shanetta Coleman
West Palm Beach,United States
Summary
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and a clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
JFK HCA Hospital
08.2025 - 08.2026
- Provide direct bedside care including vital-sign monitoring, assistance with ADLs, safe transfers (Hoyer lift) and mobility support to promote comfort and patient safety.
- Conducted safety checks every 15 minutes to verify patient location, activity, and signs of life, ensuring continuous patient surveillance.
- Assist nursing staff with patient admissions, transports and procedures while maintaining infection-control standards.
- Deliver medication reminders and follow care plans and MD orders to support clinical goals.
- Documented care in electronic health records and communicated changes to interdisciplinary team, supporting informed treatment decisions.
- Facilitated dementia care and patient-centered communication, alleviating anxiety and promoting adherence to care plans.
Nursing Assistant
The Key
02.2023 - 07.2025
- Assisted with activities of daily living (bathing, dressing, feeding, toileting) and mobility, utilizing safe-transfer techniques and Hoyer lift to enhance patient comfort and safety.
- Monitor and record patients' physical and mental status, including vital signs (temperature, blood pressure, pulse, respirations) and blood glucose; promptly report changes to supervising clinicians.
- Provided medication reminders and adhered to MD orders to enhance patient compliance and safety.
- Supervised and supported residents during facility stays, transports, and community outings, ensuring safety and continuity of care.
- Maintained clinical documentation and collaborated with interdisciplinary teams to develop individualized care plans and uphold infection-control protocols.
Community Coach
Palm Beach County Housing Authority
04.2023 - 11.2023
- Guided adults and families in creating action plans for increased self-sufficiency
- Developed individualized resource plans to assist clients in achieving personal goals
- Provided community support services, including job readiness training and life skills workshops
- Coordinated community events to enhance family engagement and participation
- Facilitated client referrals to transportation, education, and skill-building resources for transportation, education, resume building and computer and credit literacy
- Utilized Excel, Word, Teams, and Outlook daily to manage tasks efficiently.
Medical Claims Processor (remote- WFH)
CareerGig Staffing
05.2021 - 02.2022
- Processed Medicaid claims, ensuring accurate entries and timely issue resolution per client guidelines.
- Reviewed and analyzed routine claims for accuracy and regulatory compliance, identifying and addressing discrepancies.
- Proofread claim and referral submissions, applying guidelines and coding to ensure adherence to member identification and provider selection.
- Directed complex claims to a Senior Claim Benefits Specialist for expert review.
- Utilized Microsoft Office applications, including Word and Excel, for document creation and data management.
- Performed basic computer resets to ensure operational functionality.
Independent Highway Contractor
Unites States Post Office
10.2020 - 04.2021
- Sorted and distributed incoming mail to departments, ensuring timely delivery across operations
- Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
- Handled confidential or sensitive information with discretion, upholding strict confidentiality protocols
- Resolved customer inquiries regarding lost or misdirected mail, improving customer satisfaction and support
- Collaborated with departments to coordinate interoffice deliveries and courier services, improving communication and operational processes
Nursing Assistant
BrightStar Healthcare
06.2017 - 05.2019
- Monitored patient condition by observing vital signs, weight, height, and activities of daily living to identify changes in health status.
- Assisted residents with feeding and hydration to ensure nutritional needs were met.
- Helped individuals with daily living activities such as grooming and personal hygiene.
- Provided assistance to individuals in putting on clothing and adjusting attire for comfort.
- Supervised residents during activities, transport, and medical appointments to promote safety and encourage participation.
- Performed light housekeeping duties to ensure a clean and safe living environment, enhancing resident comfort and well-being.
Bus Attendant
School District of Palm Beach County
07.2015 - 06.2017
- Monitors conduct of students on the school bus to maintain discipline and safety.
- Directed student loading on bus to minimize congestion and enhance safety.
- Monitored route adherence to keep driver on schedule and maintain timely student arrivals.
- Assisted in preparation for audits and safety inspections to uphold compliance and safety standards.
- Coordinated daily operational tasks to improve workflow and service delivery.
- Observed driver client interactions to ensure client needs are being met.
- Supported drivers with navigation challenges who could not find locations, via the dispatch radio and GPS tracking.
Customer Service Associate
Walmart Supercenter
04.2012 - 04.2015
- Greeted customers and identified specific needs to deliver personalized assistance.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Facilitated returns and exchanges to promote customer satisfaction and encourage loyalty.
- Described merchandise and clarified use, operation, and care to improve customer understanding.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Organized and arranged merchandise on shelves to maintain an appealing store layout.
Education
Nursing Assistant - Certified Nursing Assistant
Palm Beach Vocational
Boynton Beach, FL 08.2013 - 09.2013
High School Diploma -
Palm Beach County Adult Education Center
West Palm Beach, FLTimeline
Patient Care Technician
JFK HCA Hospital
08.2025 - 08.2026
Community Coach
Palm Beach County Housing Authority
04.2023 - 11.2023
Nursing Assistant
The Key
02.2023 - 07.2025
Medical Claims Processor (remote- WFH)
CareerGig Staffing
05.2021 - 02.2022
Independent Highway Contractor
Unites States Post Office
10.2020 - 04.2021
Nursing Assistant
BrightStar Healthcare
06.2017 - 05.2019
Bus Attendant
School District of Palm Beach County
07.2015 - 06.2017
Nursing Assistant - Certified Nursing Assistant
Palm Beach Vocational
08.2013 - 09.2013
Customer Service Associate
Walmart Supercenter
04.2012 - 04.2015
High School Diploma -
Palm Beach County Adult Education Center