Shanetta Williams-Walker
Arcy Healthcare
Dallas,TX
9
Years of experience
Detail-oriented Customer Service Professional with experience in claims processing, customer relations, home health care, and housekeeping. Skilled in handling confidential information, resolving issues, and maintaining accurate documentation. Adaptable to changing priorities and committed to delivering high-quality service in fast-paced environments.
Work History
Home Health Care Aide
2 Years 1 Month- Collaborated with family members to create personalized care strategies tailored to individual needs.
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Claims Representative
1 Year 5 Months- Processed and adjudicated complex healthcare claims with accuracy and efficiency.
- Facilitated communication between healthcare providers and insurance companies to resolve claim issues.
- Analyzed claim data to identify trends and recommend process improvements for better service delivery.
Customer Service Representative
1 Year 9 Months- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Processed returns and exchanges promptly, adhering to operational guidelines and improving turnaround time.
- Implemented best practices for managing escalated issues, reducing resolution time and improving customer trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Home Health Care Aide
1 Year 3 Months- Provided personal care assistance, including bathing, grooming, and mobility support for clients.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Administered medications according to care plans, ensuring safety protocols were followed.
- Assisted with daily living activities, enhancing client independence and quality of life.
Youth Group Leader
1 Year 4 Months- Coordinated community service projects, enhancing youth involvement in local initiatives.
- Monitored group dynamics and provided support to ensure a safe environment for all participants.
- Collaborated with parents and guardians to address concerns and encourage youth participation.
- Developed and implemented lesson plans tailored to diverse interests and age groups.
Housekeeper/Laundry Attendant
7 Months- Maintained cleanliness and organization in assigned areas following Avir's standards.
- Developed strong attention to detail, ensuring thoroughness in all cleaning assignments.
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Organized and maintained inventory of cleaning supplies for efficient operations.
- Assisted in laundry services, managing linens and personal items effectively.
Education
High School Diploma
Skills
Housekeeping tasks
Dressing and grooming
Client records
Patient care
Disability care
Customer support
Active listening
Critical thinking
Data entry
Client engagement
Problem resolution
Computer proficiency
Microsoft Excel
Timeline
Home Health Care Aide
Arcy Healthcare
11.2023 - 12.2025Read More
Claims Representative
BroadPath Healthcare
03.2022 - 08.2023Read More
Customer Service Representative
Amazon
04.2020 - 01.2022Read More
Home Health Care Aide
Addus Homecare Corp
01.2019 - 04.2020Read More
Youth Group Leader
YMCA of Metropolitan Dallas
09.2017 - 01.2019Read More
Housekeeper/Laundry Attendant
Avir
01.2017 - 08.2017Read More
Franklin D. Roosevelt HS
High School Diploma
Read More