Shaneya Wright
Pomfret,US
Summary
Experienced and reliable provider in healthcare and customer service, with a strong desire to stay within that field. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Aimbridge Hospitality (Quality Suites/Wingate)
Waldorf, MD
06.2024 - 09.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Maintained a secure environment for the protection of guests' property and assets.
Direct Support Professional
Heart of Gold, Inc.
Laurel, US
07.2023 - 09.2023
- Assessed patients' health-education needs and provided the necessary training and instruction
- Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources
- Communicated with patients frequently to offer assistance, support, and instructions
- Developed a system-wide communication strategy for customer service excellence
- Provided elderly and developmentally disabled patients with compassionate companionship
- Updated patient files with current vitals, behavioral data, and other information relevant to Direct support treatment planning
Customer Service Representative
Value City Furniture
Waldorf, US
04.2023 - 06.2023
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Was responsible for processing up to 50-75 customer orders per day
- Oversaw processes from order entry to final product completion
- Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints
- Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
Customer Service Representative
Regency Furniture
Brandywine, US
11.2022 - 04.2023
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Answered customer calls promptly to avoid long wait times on hold
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Handled data-entry and invoices
Warehouse Associate
Nordstrom Distribution Center
Upper Marlboro, US
09.2022 - 11.2022
- Counted and stocked merchandise according to the inventory control log's instructions
- Improved the efficiency of material delivery processes and reduced downtime
- Inspected packages and merchandise for damage and alerted vendors to request replacements as soon as possible
- Cleaned and maintained the warehouse in accordance with OSHA regulations
- Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Scanned container labels to verify contents and determine target destination using RF scanners
- Prepared inventory for the sales floor or direct-to-customer transfers by affixing tags and labels, preparing shipments, or palletizing boxes for merchandising
Education
High School -
Henry E. Lackey High School
Indian Head, MD01.2021
Skills
- Data entry
- Case management
- Behavioral Management
- Direct patient care
- Patient care
- First aid and safety
- Customer service
- Medical records management
- Lobby oversight
- Registration processing
- Conflict Management
Certification
- First Aid/CPR Certified
- TAM program completed
Timeline
Front Desk Agent
Aimbridge Hospitality (Quality Suites/Wingate)
06.2024 - 09.2024
Direct Support Professional
Heart of Gold, Inc.
07.2023 - 09.2023
Customer Service Representative
Value City Furniture
04.2023 - 06.2023
Customer Service Representative
Regency Furniture
11.2022 - 04.2023
Warehouse Associate
Nordstrom Distribution Center
09.2022 - 11.2022
High School -
Henry E. Lackey High School