Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shangyun Jiang

Duluth,GA

Summary

Sociable Server offering 2 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Overview

3
3
years of professional experience

Work History

Server Team Lead

KYURAMEN
Alpharetta, GA
02.2024 - Current
  • Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
  • Ensured that all new employees receive appropriate training prior to working in the dining room.
  • Collaborated with corporate office personnel on special projects related to improving guest experience.

Server

KYURAMEN
Sandy Spring, GA
08.2023 - 01.2024
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Pop pot
Duluth, GA
04.2022 - 06.2023
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.

Barista/Cashier

Mai Bakery
Duluth, GA
09.2021 - 03.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

BBA - Marketing

Georgia State University
Atlanta, GA

Skills

  • Customer Service Excellence
  • Customer Relationship Management
  • Customer Satisfaction
  • New Hire Training
  • Problem-Solving
  • Teamwork And Collaboration

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Timeline

Server Team Lead

KYURAMEN
02.2024 - Current

Server

KYURAMEN
08.2023 - 01.2024

Server

Pop pot
04.2022 - 06.2023

Barista/Cashier

Mai Bakery
09.2021 - 03.2022

BBA - Marketing

Georgia State University

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