Shani Howard
Bellflower,California
Summary
Highly motivated ready contribute to team success. I’m a flexible hard worker pursuing employment options where good customer service and positive attitude will make a difference. Eager to experience opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Virtual Tax Preparer
Liberty Tax Service
10.2022 - 03.2023
- Collaborated with clients to answer questions and provide advice on tax matters.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Calculated estimated tax payments for clients.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
Tax Preparer
H&R Block
01.2022 - 04.2022
- Managed handling needs of clients.
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
- Helped clients integrate new tax software with accounting software.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Tax Preparer
Liberty Tax Service
12.2016 - 02.2021
- Informed clients of potentially beneficial products resulting in more sales
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients
- Liaised between clients and tax authorities such as IRS representatives.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
Receptionist
Kaiser Permanente
01.2005 - 01.2010
- Follow appropriate patient registration/check-in and out policies and procedures.
- Communicate with health care providers, staff, patients and visitors.
- Professional phone etiquette.
- Knowledge of computer and computer keyboard.
- Handle detailed responsibilities of cash handling.
Guest Service Representative
Guest Services, Burke Williams
01.2007 - 01.2008
- Explaining availability to guest and scheduling spa services.
- Answer Multi-line phones in a professional and detailed manor with heavy call volume.
- Provide information about the Spa.
- Assist guest with any problems or complaints or refer to supervisor according to guest needs.
Make Up Artist
Enjoy Your Face Inc
01.2003 - 01.2006
- Provide exceptional customer service.
- Account for register, receipts and deposited money.
- Knowledge of current procedure for accepting checks and traveler checks.
- Create special effects such as scars, or a particular “look”, three-dimensional faces.
Education
Universal Beauty College
1600 Hour License Cosmetologist -
California
2020
Downey Adult School
2013
High School Diploma -
Rialto High School
2001
Skills
- MS Office, Word, Internet/E-mail
- Cash handling
- Customer service
- Scheduling
- Phone etiquette
- PTIN
- CTEC
- Individual returns preparation
- Documentation filing
- Data gathering
- Storage procedures
- Consulting
- Organization skills
- Research/due diligence
- Makeup skills
- Hairstyling skills
Timeline
Virtual Tax Preparer
Liberty Tax Service
10.2022 - 03.2023
Tax Preparer
H&R Block
01.2022 - 04.2022
Tax Preparer
Liberty Tax Service
12.2016 - 02.2021
Guest Service Representative
Guest Services, Burke Williams
01.2007 - 01.2008
Receptionist
Kaiser Permanente
01.2005 - 01.2010
Make Up Artist
Enjoy Your Face Inc
01.2003 - 01.2006
Universal Beauty College
License Cosmetologist -
California
Downey Adult School
High School Diploma -
Rialto High School