Shani Kharwar
Mumbai
Summary
Dynamic team leader with a proven track record at Crimsoune Club, excelling in process improvement and staff training. Recognized for enhancing team efficiency and customer satisfaction through data analysis and effective feedback delivery. Committed to motivating teams and driving performance, consistently achieving key performance indicators.
Overview
8
8
years of professional experience
4035
4035
years of post-secondary education
Work History
Team Leader
Crimsoune club
Mumbai
11.2020 - Current
- Coordinated daily operations to ensure smooth workflow among staff.
- Developed training materials to enhance new employee onboarding process.
- Monitored inventory levels and coordinated restocking with suppliers.
- Implemented process improvements to streamline team efficiency and productivity.
- Analyzed customer feedback to identify areas for service enhancement.
- Mentored junior staff, providing guidance on best practices and performance expectations.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Future group lifestyle
Mumbai
06.2018 - 05.2020
- Processed customer transactions accurately and efficiently at the retail point of sale.
- Managed cash register operations, maintaining accurate cash drawers throughout shifts.
- Handled returns and exchanges following store policies to maintain customer satisfaction.
- Trained new cashiers on register systems and customer service protocols effectively.
- Promoted loyalty programs to enhance customer engagement and retention initiatives.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
HSC
Mumbai SSC
Mumbai , IndiaSkills
- Inventory management
- Data analysis
- Problem solving
- Staff motivation
- Staff training
- Team motivation
- Key performance indicators
Languages
Hindi
First Language
English
Beginner (A1)
A1
Marathi
Beginner (A1)
A1
References
References available upon request.
Timeline
Team Leader
Crimsoune club
11.2020 - Current
Cashier
Future group lifestyle
06.2018 - 05.2020
HSC
SSC