Shani Mckee
Rochester,NY
Summary
Seeking a role as an innovative and creative individual, where I have fresh ideas and perspectives to drive success and make a meaningful impact. Looking for a full-time position that offers professional challenges, utilizing my interpersonal skills, excellent time management, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Regional Supervisor
CJ Grant
01.2022 - Current
- I have been working as a contractor for this company for 2 years. During this time, I have managed a marketing and sales team of 10-15 individuals across Florida, Texas, and Louisiana.
- Oversaw the recruitment process to ensure the hiring of top talent in alignment with company objectives.
- Successfully service over 10,000 clients by assisting them with our newest technology and program enrollments.
- Analyzed market trends to identify new growth opportunities for business expansion within the region.
Account Executive
AT&T
06.2020 - 12.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Home Health Aide
Comfort Keepers Home Health Care
02.2019 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Correctional Officer
Tomoka Correctional Institution
03.2019 - 08.2019
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
Bachelor of Arts - Marketing
University of Central Florida
Orlando, FL08.2026
Highschool Diploma -
Jean Ribault High School
Jacksonville, FL05.2018
Skills
- Training and mentoring
- Workload prioritization
- Operations Management
- Goal-Oriented
- Complex Problem-Solving
- Data Analytics
- Negotiation
- Attention to Detail
- Problem-solving abilities
- Time Management
- Multitasking
- Inventory Management
Volunteer Experience
- Training Facilitator, Developed and delivered training programs, teaching leadership skills, communication, and team building.
- Business Owner/Founder, Founded and led a business, overseeing all aspects of operations, strategy, and growth.
Timeline
Regional Supervisor
CJ Grant
01.2022 - Current
Account Executive
AT&T
06.2020 - 12.2021
Correctional Officer
Tomoka Correctional Institution
03.2019 - 08.2019
Home Health Aide
Comfort Keepers Home Health Care
02.2019 - 12.2020
Bachelor of Arts - Marketing
University of Central Florida
Highschool Diploma -
Jean Ribault High School
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